Operations

All leaders have at least one thing in common – they’ve all made major mistakes somewhere along the way. Take it from Dave Ramsey, author, motivational speaker, TV personality and radio host. “We screwed up, that screw up brought us pain, …

It’s a tricky balance. You want to extend a line of credit to your contractor and commercial customers, but you also need to get paid. When they’re slow to pay, how do you get your money without making your customer …

As a small business owner, you may be well acquainted with the owners of your neighboring businesses, but if you want to open more of a dialogue in your business community, a social networking site is here to help. It’s called Alignable. Alignable is a free …

So you’ve decided to build, or update, your company’s website. That’s a smart move—in a world where technology is ever-increasing, it’s important for retailers to use that technology to reach their audience. Whether you’re making your website simple and to …

The annual Cost of Doing Business Study from the North American Retail Hardware Association (NRHA) is the industry’s only inclusive benchmarking study and has been conducted annually for almost 100 years. The study provides detailed financial information from hardware stores, home centers and …

In the April issue of Hardware Retailing, we spoke with five retailers who have taken on inventory projects to address a critical point where their inventory cycle hit a snag and caused problems in the rest of the process. In addition to …

To view a PDF of this story, click here. To download a helpful inventory accuracy tool or to use an inventory calculator, which helps you determine the amount of lost sales due to out of stock inventory, click here. By: Liz Lichtenberger llichtenberger@nrha.org and …

Ironically, one way to increase sales in your store is to have a lenient return policy. Big-box stores have figured it out. They’ve made it easy to return almost any item, sometimes even without a receipt. Retailers with lenient return …