Operations

Businesses should make it a priority to build customer loyalty, not just promote special sales, this holiday shopping season, according to an article by Inc. While customers are actively seeking gifts for everyone on their Christmas lists, finding the best deals in …

Apple occupies the throne in the tech world, but if you have a problem with your iPhone or MacBook, you either need to go to a retail store or wade around in online forums. And good luck trying to get …

Email marketing is used to attract shoppers and nurture ongoing relationships with loyal customers. However, many companies are not using email marketing correctly or to its full potential. A study conducted by Order Dynamics, an omni-channel commerce solutions provider, discovered …

While 2014 is coming to an end, tax season is quickly approaching. Independent retailers must make sure their stores’ financials are in check and begin preparing year-end reports. There are many cost-cutting advantages for small business, so review the following article that provides …

Surveys are a great way to get feedback from customers, but sometimes the questions provide ambiguous answers rather than specific, helpful advice. An article from Retail Customer Experience highlights six questions to ask your customers that will provide valuable feedback …

Non-family businesses can learn a lot from family businesses, says Henry Hutcheson, a certified Family Business Advisor and founder of Family Business USA consultancy. “Family businesses outperformed non-family businesses during the boom years leading up to the 2008 recession, and …

A retailer’s payroll expense can be a critical variable in whether or not the operation is profitable. The North American Retail Hardware Association’s 2014 Employee Compensation Report provides retailers with guidelines of how other operations handle salaries, benefits and more. …

While the Home Depot data breach has compromised as many as 56 million customer cards, there are a few steps that could have prevented the massive breach, according to an article by Market Watch. For four months, cardholder data moved …