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Operations

Roush Hardware Finds Better Employees in a Down Economy

Rick Dye from Roush Hardware in Dublin, Ohio, discusses his experience hiring employees in a down economy.

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Remodel at Edelmans Home Center Underway

For years, Loren Edelman has sold hardware supplies out of a cramped 3,000-square-foot space in Sabetha, Kan. Now, he’s in the middle of a big investment to build a new 12,000-square-foot store over the top of the old building. See …

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Zettler Hardware and Garden from the Ground Up

When John Zettler and his son Mike discovered there was a wide open market for hardware in Powell, Ohio, they decided to build a brand new 20,000-square-foot store. It’s their fourth store in the Columbus, Ohio, area. Join us for …

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Made in the USA: All American Store Has a Clear Mission

Someone finally decided to try it. In early 2009, Mike Petro and Dennis Cunningham sat down with a group of investors with a big idea: create a store that only sells American-made products. They had their minds on the struggling …

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What Matters to Customers

What Matters to Customers is a market study that measures the success of family-owned retail hardware stores in meeting customer expectations. It defines those expectations and pinpoints the reasons customers choose hardware stores in preference to big-box home improvement centers. To read the …

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2005 Employee Compensation Study

The Employee Compensation Report presents data on employment, wages and benefits in the retail hardware/home improvement industry. It includes employee productivity data from the most recent North American Retail Hardware Association (NRHA) and the Home Center Institute’s (HCI) cost of doing business survey, …

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Winning Retail Strategies

Retail Strategies for the 21st Century: Competing with the Big Boxes is a research study that details strategies and tactics independent hardware retailers can implement to co-exist with big box home improvement centers. During the year-long project, nearly 350 hardware store owners and …

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