Home » Operations (page 20)

Operations

Retail Management Certification Program Offers Real-World Training

retail manegement certification program

Franklin Cloninger, general manager at Triangle True Value Hardware and Rental in Greenwood, South Carolina, says the Business Improvement Project he completed as part of the NRHA Retail Management Certification Program (RMCP) couldn’t have come at a better time. “We …

Read More »

Mastering Merchandising in the Clothing Department

clothing

Rick Hoover’s family has been in the hardware business for more than 50 years, serving a small community of just over 1,200 people in northern Pennsylvania. As the clothing retail industry started shifting and malls were no longer traffic-drivers, Hoover …

Read More »

Market Measure 2019: The Industry’s Annual Report

market measure 2019

Click the picture to download a PDF of this story now.  Though there has been a lot of hushed talk in recent months about the R-word looming on our economic horizon, economist opinions are certainly split about whether a recession …

Read More »

How I Did It: Became the 7th Generation Owner

Business training and a long family history in entrepreneurship still weren’t enough to prepare Margaret Clark for the challenges of passing a business from one generation to the next. The seventh-generation owner of Clarks Hardware in Ellicott City, Maryland, Clark …

Read More »

Builders’ Outside Sales Team Delivers 3 Decades of High Sales

outside sales

Across the western U.S., the Builders chain of home improvement stores offers a complete selection of building materials and design services. One central element of the company’s decades-long success is its outside sales team, a group of 21 salespeople who …

Read More »

3 Ways to Optimize Your Website for Voice Search

voice search

Your company’s SEO strategy is a moving target. With each year come new tech advances requiring retailers to shift their tactics and find new ways to rank as highly as possible for maximum exposure on customers’ search engine results pages. …

Read More »

Helping Customers Overcome Kitchen Remodel Regrets

kitchen remodel

As the chief of insights for the Research Institute for Cooking and Kitchen Intelligence (RICKI), Erin Gallagher says understanding the path to purchase for customers undertaking kitchen renovations is critical. Discover the data RICKI has compiled to help streamline kitchen renovations hurdles and …

Read More »

Exploring Membership: Your 2020 NRHA Member Guide

membership

Each year brings new services, programs and partnerships from the North American Retail Hardware Association (NRHA) to streamline your business and strengthen your team. Learn more about what membership means for your operation. Keeping track of each offering from your …

Read More »