As the U.S. passes more than 3.7 million confirmed cases of COVID-19 nationwide, understanding how an employee testing positive will affect your business is crucial. The Centers for Disease Control and Prevention (CDC) have released an FAQ to help business …
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4 De-escalation Strategies for Retail Workers
In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …
Read More »Get the Clearent Virtual Terminal and Paylink
NRHA’s payment processing partner, Clearent, is now offering their Virtual Terminal and Paylink for free when you sign up by July 31. Paylink is an easy and safe way for retailers to accept online payments. It allows businesses to send …
Read More »Newly Updated: Stream All NRHA Town Hall Sessions
The North American Retail Hardware Association (NRHA) is hosting regular town hall sessions via Zoom to help independent home improvement retailers and channel partners stay informed amid COVID-19. In the first NRHA Town Hall covering COVID-19, retailers shared how their …
Read More »3 Ways to Manage Crisis Through Leadership
Great leaders rise up in times like this. They elevate because leadership excellence in times of crisis is very much the same as it is in normal times. However, no one is perfect, and there are some nuances to crisis …
Read More »Small Businesses Are the Essential Economy
Small businesses are often called the backbone of the American economy, but never has that truth been clearer than during this pandemic. In addition to sickening millions of people, the outbreak abruptly crippled much of the global economy. The downturn …
Read More »3 Quick Ways to Prepare for the Unexpected
The COVID-19 pandemic has required many business operators to test their agility to the extreme. There have been numerous stories about retailers supporting their community members with supplies to stay safe at home and providing frontline workers with supplies to …
Read More »Expert Column: How Essential Retailers Are Leading the Way Into Reopening
Across grocery, pharmacy, home improvement and select other sectors, essential retailers are leading the way to reopen the world as we enter Phase 3 (“management”) of the COVID-19 pandemic. We estimate that this phase will last from now into early …
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