In 2020, Hardware Retailing is talking about succession planning in each issue of the magazine. To get the series started, we consulted with Gary Pittsford, president and CEO of Castle Wealth Advisors, a financial advisory firm that has been guiding …
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4 Big Wins From the Foundations of Leadership Program
Investing in your management-level employees through training is a surefire way to prove you care for them and their long-term position with your company. The North American Retail Hardware Association’s Foundations of Leadership program instills key leadership concepts and personal …
Read More »Retail Management Certification Program Offers Real-World Training
Franklin Cloninger, general manager at Triangle True Value Hardware and Rental in Greenwood, South Carolina, says the Business Improvement Project he completed as part of the NRHA Retail Management Certification Program (RMCP) couldn’t have come at a better time. “We …
Read More »Mastering Merchandising in the Clothing Department
Rick Hoover’s family has been in the hardware business for more than 50 years, serving a small community of just over 1,200 people in northern Pennsylvania. As the clothing retail industry started shifting and malls were no longer traffic-drivers, Hoover …
Read More »Market Measure 2019: The Industry’s Annual Report
Click the picture to download a PDF of this story now. Though there has been a lot of hushed talk in recent months about the R-word looming on our economic horizon, economist opinions are certainly split about whether a recession …
Read More »How I Did It: Became the 7th Generation Owner
Business training and a long family history in entrepreneurship still weren’t enough to prepare Margaret Clark for the challenges of passing a business from one generation to the next. The seventh-generation owner of Clarks Hardware in Ellicott City, Maryland, Clark …
Read More »Builders’ Outside Sales Team Delivers 3 Decades of High Sales
Across the western U.S., the Builders chain of home improvement stores offers a complete selection of building materials and design services. One central element of the company’s decades-long success is its outside sales team, a group of 21 salespeople who …
Read More »3 Ways to Optimize Your Website for Voice Search
Your company’s SEO strategy is a moving target. With each year come new tech advances requiring retailers to shift their tactics and find new ways to rank as highly as possible for maximum exposure on customers’ search engine results pages. …
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