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Operations

Spread the Word: Shopping Local vs. Amazon Makes a Difference

local vs. amazon

Do the people in your area realize that where they spend their home improvement dollars makes a significant impact on their communities? When homeowners, other DIYers and professionals shop at your store or other independent home improvement businesses, seven times …

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5 Financial Points You Should Be Watching

When it comes to the financial side of your business, are you paying close attention to the metrics that have a large impact on your bottom line? Below are five ways participating in the North American Retail Hardware Association’s (NRHA) …

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Multiple Generations Offer Workplace Benefits

Click the image about to download a PDF of the story. Average employee ages can range across industries. In many businesses, there is a common, gradual progression from entry-level employees tomore advanced managerial positions. For these industries, progression and advancement …

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How to Lead Multiple Generations in the Workforce

There are five generations currently in the workforce. The oldest workers represent the silent generation, who were born between 1928 and 1945, and the youngest workers are Generation Z, who were born after the year 2000. With more than 150 …

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Expert Insight: Health Insurance FAQs

health insurance

If you have questions about health insurance, but you’re not sure where to start, the North American Retail Hardware Association (NRHA) is here to help. NRHA understands that health insurance is an important, yet often complicated, topic. To help independent …

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Born Into the Business

Click the image above to view a PDF of the story. Home improvement retailing is a business where there’s a lot of longevity. It’s not unusual to see a business in its second or third generation, with some dating back …

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4 Ways to Simplify Your Training

Online courses should be an important part of your company’s overall training program. That’s why many retailers have turned to NRHA’s arsenal of courses, designed for every level of employee, on topics such as basic product knowledge, selling skills and …

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Management Program Questions, Answered

Thinking about investing in your management and future leaders? The North American Retail Hardware Association’s (NRHA) Retail Management Certification Program (RMCP) is designed to enhance the retail operations knowledge of top-performing employees. It provides leaders with the skills they need …

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