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Operations

5 Tips for Finding the Best Employees

best employees

When a member of your team decides to leave, finding someone new to replace them can be one of the most difficult tasks you have all year. Your employees are the face of your business. They can make or break …

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Positively Managing Negative Online Reviews

negative online reviews

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Balancing Act Sticks and stones may break your bones, but negative online reviews can sink your business’s reputation. For many independent retailers, online reviews from customers on …

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Finding a Strategy to Get More Out of Every Day

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org Defuse the Time Bomb If you’re like most retailers, you know all too well what it’s like to arrive at the store in the early morning hours …

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5 Numbers to Check in Your Financial Statements

financial statements

As you wrap up the year and make plans for 2019, it’s a good time to review your accounting records. Was 2018 a year of growth? Or have market challenges been pulling your operation down? More than likely, the first …

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Final Days to Register for Innovative Leadership Training

leadership training

Don’t let the chance to sharpen your team’s skills pass you by! The deadline to apply for the Winter 2019 Session of the North American Retail Hardware Association (NRHA)’s Foundations of Leadership training program is Jan. 4. This online, college-level …

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