As retailers struggle to fill jobs, a new report from the Associated Press suggests some retailers are raising wages and hoping for more efficient employees. The report says retail workers have seen some of the economy’s best wage gains in …
Read More »Operations
5 Tips for Finding the Best Employees
When a member of your team decides to leave, finding someone new to replace them can be one of the most difficult tasks you have all year. Your employees are the face of your business. They can make or break …
Read More »Make Employee Training a Key Part of Your 2019 Plans
What are your employee training goals for 2019? Are you planning to grow sales by adding a new niche to your operation? Do you want to appeal to a new customer base, or improve your average transaction size? Whatever plans …
Read More »Positively Managing Negative Online Reviews
Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Balancing Act Sticks and stones may break your bones, but negative online reviews can sink your business’s reputation. For many independent retailers, online reviews from customers on …
Read More »Go Behind the Scenes With a Retailer Supplying the Entertainment Industry
Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org. Lights, Camera, Action When Jim Robichau sits down to stream the latest Netflix show with his wife or takes her to a movie, he is often more intrigued …
Read More »Finding a Strategy to Get More Out of Every Day
Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org Defuse the Time Bomb If you’re like most retailers, you know all too well what it’s like to arrive at the store in the early morning hours …
Read More »5 Numbers to Check in Your Financial Statements
As you wrap up the year and make plans for 2019, it’s a good time to review your accounting records. Was 2018 a year of growth? Or have market challenges been pulling your operation down? More than likely, the first …
Read More »Final Days to Register for Innovative Leadership Training
Don’t let the chance to sharpen your team’s skills pass you by! The deadline to apply for the Winter 2019 Session of the North American Retail Hardware Association (NRHA)’s Foundations of Leadership training program is Jan. 4. This online, college-level …
Read More »