Increasing productivity and reducing employee turnover are two struggles independent business owners often face. One of the most practical ways to address these issues is to take a look at your management team. Do your team leaders have the interpersonal …
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Creating a Space to Let Children Play
Mills County General Store and Ace Hardware is a mainstay in Goldthwaite, Texas, a town of about 1,800 people in the center of the state. Austin is the closest big city, just more than 100 miles south. Because it’s remote, …
Read More »Quilters Show Gratitude for Veterans
In the weeks leading up to Memorial Day, Mark Shook got his customers thinking about how they could give back to veterans. Shook, manager at Waters True Value in Emporia, Kansas, joined forces with two other businesses in town to …
Read More »Management Students Talk Returns
Managing returns and developing a return policy that protects your business and keeps customers coming back for future purchases can vary depending on the needs of your business and your customers. Hardware Retailing explored that concept and presented one retailer’s …
Read More »Keep Customers Happy and Your Business Protected With a Strong Return Policy
Click the picture to download a PDF of this story. Earlier this year, outdoor apparel retailer L.L. Bean converted its no-questions-asked lifetime return policy to a one-year policy, receipt required. In a letter dated Feb. 9 on the company’s Facebook …
Read More »4 Ways to Sell More Projects
How often are your employees selling entire projects rather than just single products? Project sales increase your overall transaction size and usually offer larger margins. They can also lead to more satisfied customers, as they will get everything they need …
Read More »Use Training to Improve 4 Aspects of Your Business
Click the picture to download a PDF of this story. Employee training is essential to any business, and it doesn’t always need to be time-consuming. As a way to kick-start or supplement your employee training efforts, the North American Retail Hardware Association …
Read More »Woods Hardware Wins $100K for Business Improvement Project
Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org A Winning Idea Matt Woods, president and CEO of his family business Woods Hardware in Cincinnati, had an exciting idea for improving his operation. However, like many retailers, money …
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