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New Resource: Verbal Counseling Worksheet

Communication is key when helping an underperforming employee get back on track. Not only is it important to check in regularly with the employee, but it’s a good idea to keep notes in your records about when you talked and what …

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Use This Termination Checklist Before Firing an Employee

Termination Checklist

Hardware Retailing is providing a checklist to help you think through when and how to terminate problem workers. Keeping a poorly performing employee is risky for your business. However, firing comes with its own risks, even if you can justify the termination. If …

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Do it Best Evaluates New Products During Open Buying Day

business development

Do it Best Corp. hosted an Open Buying Day event on Nov. 30, welcoming prospective domestic and international vendors to its Fort Wayne, Indiana, headquarters. The event enabled Do it Best merchandise managers to meet one-on-one with prospective vendors interested in doing business …

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What’s Next for the Stalled Overtime Law?

The U.S. Department of Labor is appealing a federal judge’s order to stop implementation of new overtime pay increases, which were slated to take effect nationwide on Dec. 1, the date the appeal was filed. Texas federal Judge Amos L. …

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‘Well, That Didn’t Work’: How 4 Retailers Course-Corrected When Things Didn’t Go As Planned


To view a PDF of this story, click here.  By Jesse Carleton, jcarleton@nrha.org and Liz Lichtenberger, llichtenberger@nrha.org Typically in Hardware Retailing, we talk about best practices and what retailers have done well. We like to highlight successes, because when we share ideas …

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Using GMROI to Improve Your Business

The annual Cost of Doing Business Study from the North American Retail Hardware Association (NRHA) is the industry’s only inclusive benchmarking study and has been conducted annually for more than 100 years. The study provides detailed financial information from hardware stores, home centers …

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NRHA Abroad: Small Stores, Big Business

Impulse Selling

“Oh, that bag of chips looks good. I think I’m in the mood for something salty. I’m also kind of thirsty, or I might be later. Maybe I should grab a water bottle.” This is what many of your customers …

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Change of Plans for Overtime Law

overtime law

U.S. business owners who were preparing to pay extra for employees who work overtime don’t have to make changes—yet. Modified overtime laws were scheduled to take effect Dec. 1, but a federal judge’s Nov. 22 order has paused implementation of the new rules throughout the …

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