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Home Depot Exec: Happy Workers, Better Store


How employees interact with each other and customers directly relates to store performance, according to Home Depot executive Ann-Marie Campbell. This fall, Campbell—who is executive vice president of U.S. stores—ranked No. 20 on Fortune‘s 2016 Most Powerful Women List, which highlights the American business world’s most important female executives. …

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Strategies for Dealing With Stressed Customers

four strategies

When customers walk into your store, they’re often coming with problems and they’re looking for solutions. Depending on the problems they’re trying to fix, the shoppers may feel stressed, overwhelmed and discouraged. The level of service your staff provides can improve …

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How Mountain Hardware Makes the Most of a Small Space

Mountain Hardware in Wrightwood, California, is the go-to stop for campers and hikers along the nearby Pacific Crest Trail. Along with selling the necessary supplies they need, the store also stocks a full line of hardware, power tools, lawn and …

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What Would You Do With 1,500 Square Feet? Retail Lessons From Small Salesfloors

By Jesse Carleton, jcarleton@nrha.org, and Liz Lichtenberger, llichtenberger@nrha.org To view a PDF of this story, click here. To some, 1,500, 2,500 or even 5,000 square feet may seem like an impossibly limited amount of space to sell eight core hardlines …

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NRHA Abroad: Customer Service Is a Worldwide Retail Trend

Customer Service

Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour …

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The Cost of Hiring the Wrong Workers


Hiring the right employees is an ongoing challenge for independent home improvement retailers, but failing to do so comes with a price tag. One of the top two reasons for inventory loss/shrinkage in retail is employee theft, according to research …

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4 Tips for Boosting Employee Morale

Recruiting and retaining quality employees are essential to the success of your business. Keeping your employees loyal, productive and happy means maintaining a positive work culture in your store, providing recognition and fostering engagement. The National Federation of Independent Business …

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Wilco’s Refresh: Individual Store Performance

In 2015, farm and home lifestyle company Wilco, which has 18 stores throughout Oregon and Washington, set out to refresh its paint and sundries department, which had seen flat sales in 2012 and 2013. The Wilco team worked to bring …

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