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Being Ready When Disaster Strikes

Home improvement stores are often one of the first places people go to prepare for and recover from a natural disaster. Retailers who want to provide a service to their customers should make careful note to stock up on emergency …

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5 Studies and Reports to Help Your Business


All smart decisions are based on research, be it product development, marketing strategies or financial decisions. It’s important to look for trends, industry best practices and any other data that supports those decisions. At the North American Retail Hardware Association …

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Manager’s Dad Finds Focus and Fun Working in Hardware Store

A question often asked of retirees, whether their career was spent working in a hardware store, leading an office of employees or teaching a classroom of children, is, “What’s next?” Many people get excited to devote more time to hobbies, volunteering …

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Retirees Make Hardware Their Late-in-Life Career

Through Edgewood Do it Best Hardware & Rental, Jerry Mobley and Dale Streets are able to use lifetimes of knowledge and experience to help customers from their community. Both men began working for the store after long careers in other industries, …

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Do You Check How Happy Your Employees Are?

Employee Morale

You might do annual employee reviews, but how often do you check how happy and motivated your employees are? High employee engagement at work is linked to a business’ overall success, and companies such as John Deere are taking that …

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Retail Inventory Shrinkage Up in 2015

According to the 2016 National Retail Security Survey (NRSS), conducted by the National Retail Federation and the University of Florida, retailers’ inventory shrink averaged 1.38 percent of retail sales, or $45.2 billion in 2015, up by $1.2 billion from 2014. …

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Insights from a Succession Planning Expert

In the July issue of Hardware Retailing magazine, we discuss the succession planning process for the entering generation in the article, “Stepping In.” In the story, we share best practices and real-life examples from retailers who have gone through or …

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The Psychology Behind Impulse Shopping


When a customer walks through the doors of your retail operation, do they make a beeline to the items on their list? Or do they browse the store and discover items they’d like or forgot to pick up last time they …

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