Operations

Even though I’m thousands of miles from the North American Retail Hardware Association (NRHA) headquarters, I find ways to connect with the international independent home improvement industry through the association. During my month in Valencia, Spain, as part of Remote Year, I …

Strategies for Finding the Right People If you’re struggling to find employees who are good fits for your business, you’re facing a challenge that is widespread in the industry. Hardware Retailing surveyed more than 1,000 independent home improvement retailers in …

Merchandising is one of the most effective tools independent home improvement retailers can use to increase sales. All retail store employees should understand the principles of creating and maintaining effective displays. For many years, the North American Retail Hardware Association …

As an independent retailer, competition is everywhere. Whether it’s an online retailer, a big box chain or a luxury department store, customers expect more out of the retail experience than ever before. In order to compete with companies like Amazon, Nordstrom and Walmart, consider taking specific …

When it comes to providing a setting for retailers to learn about the latest trends, see the hottest new products and network with other progressive industry leaders, there is no venue quite like that of the National Hardware Show® in …

A new year is here! What are your personal and professional goals or plans for 2017? We talked with a few industry professionals to see what they wanted to accomplish in 2017. Whether it’s time management, human resources, product knowledge …

Retailers looking for guidance on how to coach underperforming employees or what to do when firing can find suggestions in Hardware Retailing’s January 2017 article “Employee, We’ve Got a Problem.” In addition, Hardware Retailing collected the following list of resources to answer further questions about how to properly …

To view a PDF of this story, click here.  By Kate Klein, kklein@nrha.org  Employee, We’ve Got a Problem! Justin looked really good on paper when you hired him three months ago, but he’s been a headache ever since. You know …