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Graeme’s Take On Training: Preparing for a New Gig

Hello, my name is Graeme Haase. I’m a graphic designer with the North American Retail Hardware Association (NRHA), but for the next few days, I’m trying a new job—working as a sales associate at Cardwell Do it Best Home Center …

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Insight From Facebook on Millennial Employees

Want to better understand the millennials working for your business? A leader from Facebook, which was founded by a millennial, has a few suggestions for you based on experience, according to an article from Harvard Business Review. “We pride ourselves on having built …

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Hiring in the 21st Century

Make a list of everything you think new college graduates want when they start looking for a job. Now compare that list to ours. In the following story, we take a look at the millennial generation, generally described as those …

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Earning Loyalty via Negative Reviews


Your company’s online reputation can significantly impact your business, but negative online reviews aren’t all bad. Shoppers are increasingly reliant on online reviews when deciding where to shop, and about 44 percent of consumers use the site Yelp to look up businesses, …

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Improve Your Average Transaction Size

The annual Cost of Doing Business Study from the North American Retail Hardware Association (NRHA) is the industry’s only inclusive benchmarking study and has been conducted annually for almost 100 years. The study provides detailed financial information from hardware stores, home centers …

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House-Hasson’s Big Year for New Stores, Remodels

This year has been big for House-Hasson Hardware, which completed more new stores and remodels for dealers in 2015 than in any other year in the company’s history. House-Hasson reached store-set records for itself in 2013 and 2014, but this past …

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Prepare Your Business for Black Friday, Winter Holidays

Christmas Shopping

With November well underway, one of the busiest seasons for retail has begun. According to the National Retail Federation’s 2015 holiday consumer survey, holiday spending will be comparable to last year, with retail sales expected to rise 3.7 percent. Consumers plan …

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Hand and Power Tool Selling Guide

In Hardware Retailing‘s November issue, editors spoke with high-performing retailers in the hand and power tool category. These retailers identified best practices they implement to cater to both the professional and DIY customer base. To share these best practices with your …

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