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5 Underrated Customer Service Must-Dos

underrated customer service

On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as …

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The Next Chapter: 3 Business Transition Strategies to Explore

business transition strategies

Whether planned or unexpected, every business changes hands at some point, and most make a transition several times in the life of the operation. According to the PwC 2021 Family Business Survey, 50% of family businesses expect to increase the …

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Crowder Bros. Ace Hardware Makes a Good Call on Customer Experience

customer experience

For Tyler Saxey, one visit to his local Ace Hardware store made a huge impact and turned him into a loyal customer for life. Saxey is no stranger to customer service. He currently works in customer experience at Foot Locker, …

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Fired Up to Help: Retailer Supports Fire Department in a Big Way

October Checkouts

Each year, the Sugar Creek Fire Department hosts a Fire Protection and Life Safety Open House. And every year since 2007, Rob Walker, owner of New Palestine Hardware in New Palestine, Indiana, serves as a major backer for the event. …

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3 Ways to Mitigate the Impacts of Theft and Fraud

theft fraud

From organized smash-and-grabs to employee embezzlement and fraud, retailers have been reeling from an increase in asset and product loss since the start of the pandemic. Theft and fraud have always been an unfortunate part of the retail scene, but …

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Spectrum Paint President Talks Expansion

Spectrum Paint

When Travis Detter founded Spectrum Paint Co. in Oklahoma in 1986, he knew he wanted to go into business for himself, and the paint industry was the path he took. In the beginning, he was the only employee. Now, Spectrum …

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2 Ways to Prevent Internal Shrinkage

internal shrinkage

While shoplifting receives most of the attention when looking at shrinkage, internal theft and fraud also account for a large percentage. While the National Retail Federation (NRF) doesn’t track the data anymore in its annual National Retail Security Survey, in …

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Pivotal Prevention: Retailers Share Loss Prevention Best Practices 

Theft, fraud and shrinkage can wreak havoc on a business, with the Coalition of Law Enforcement and Retail estimating retail crime will top $45 billion in annual losses this year. Discover how fellow hardware and paint retailers handle theft and …

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