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E.M. Herr Ace Provides Compassion and Service

The man shopping for a statue at E.M. Herr Ace Hardware was crying when he asked store manager Cyndi Maley for help. He explained what he needed and Maley’s tears began to roll, too. The man’s name was Fletcher Slutman …

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Inside the Growing Season of Northern California’s Central Valley

At the helm of a business spanning three Northern California counties and three generations, Steve Patterson is searching for the perfect balance. As his company honors 65 hard-won years, he shares what it takes to stay at the forefront of …

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Taking a Stand for Retail Excellence

fruehauf's

As the president and CEO of Fruehauf’s,  a 40,000 square-foot outdoor furniture supplier in Westminster, Colorado, Maydew knows retail success takes determination. Maydew is invested in helping shape retail for current operators and the generations to come. She currently serves …

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Marcus Moran Remembered for a Legacy of Generosity

Marcus Moran

Marcus Moran Jr. worked in the independent home improvement industry for nearly 50 years, but his legacy extends beyond his significant work in his family’s business. Moran was a former president and CEO of Aubuchon Hardware, which operates more than …

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Handyman Home Hardware Shares Pancakes and Friendship

Handyman Home Hardware

Red shirts and hundreds of pancakes are hallmarks of a community breakfast Handyman Home Hardware hosts annually. The store is located in Conception Bay South, a small community in Newfoundland and Labrador. Handyman Home Hardware hosts the event as part …

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How Jackson Center PRO Competes on Price

Jackson Center PRO

Jackson Center PRO Hardware is making an art of competitive pricing. The Jackson Center, Ohio, store currently has about 3,000 square feet of selling space, but the size isn’t preventing it from beating the big boxes on quality and price. …

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Leadership Series: The Value of Communication in Management

leadership series

In this three-part series, we will highlight the lessons retailers have learned from leadership development and management programs inside and outside the industry. In the first installment, we featured Mike French, who enrolled in Do it Best’s Leadership Development Institute. …

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Borderland Hardware Celebrates a Century

The team at Borderland Hardware in Mercedes, Texas, hosted a memorable community party when the business turned 100 in October. Ken and Debbie Eilers wanted to mark the anniversary of their store’s opening in honor of Ken’s parents, Robert and …

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