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Charlotte Retailer Prioritizes the Customer & Employee Experience

Blackhawk Hardware owners

For locals in Charlotte, North Carolina, a trip to Blackhawk Hardware is more than just a pit stop on a long list of errands. The team strives to deliver quick and efficient service, but customers appreciate the store’s perks so …

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Clinton Hardware’s Historic Merchandising

Clinton Hardware

Historic Welcome  Clinton Hardware in Clinton, Maryland, has an eye-catching entry display that introduces customers to the history of the operation.  The business opened in 1946, and the display includes a paint shaker that has belonged to the store since …

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Making Movie Magic

Mark's Paint store

After 15 years working for another business that supplied paint and materials to the motion picture industry, Mark Umann faced a plot twist. That company was being sold, leaving him with a decision to make—stay on or move on. Umann …

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150 Years of Blish-Mize: A Q&A With John and Jonathan Mize

blish-mize anniversary

Blish-Mize Co. is celebrating 150 years of service this year. Hardware Retailing talked to chairman of the board John H. Mize and CEO and president Jonathan Mize for their insights into this milestone achievement for the company. Click here for …

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Lumberyard Becomes a Destination for Unique Projects

Shapard Lumberyard

Tim Owens, a craftsman on staff, has shifted his responsibilities so he can focus entirely on custom woodcutting and making furniture, including tables, bookshelves and fireplace mantles. “Lumber and building materials have risen drastically in price, so customers are looking …

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Overcoming the Odds

Charlston Austin and Warren Pegram

Charlston Austin and Warren Pegram knew their plan to open their first store in April 2020 and then four other locations in successive years was ambitious, but their new business launch was much different than they expected. The owners of …

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Foster Farrar Co. Has Served Customers During More Than 220 Years of U.S. History

Foster Farrar

George Washington was still president when Foster Farrar Co. opened in 1796, just prior to John Adams taking office as the nation’s second president. The business started out selling blacksmith supplies near its current location in Northampton, Massachusetts. Today, it …

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Mark’s Ace Organizes Project to Help Homeless

Mark's Ace Hardware

Mark’s Ace Hardware, which has three stores in Tucson, Arizona, has donated supplies to help the local homeless population for three years, but the community’s support grew significantly in 2020. General manager Camille Gibson wanted the stores to help people …

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