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Profiles

Meet NHPA Chairman Dan Harris

NHPA Chairman Dan Harris

Dan Harris has accomplished a tremendous amount in the independent home improvement industry for a man who sought a hardware store job just to work his way through college. Decades later, Harris now oversees two thriving retail businesses and is …

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Welcome Your NHPA Board of Directors

NHPA 2021 Board of Directors

The North American Hardware and Paint Association (NHPA) board of directors helps the association communicate and prioritize the needs of independent retailers like you. As a not-for-profit, NHPA is governed by a board of directors, which is made up of …

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How the Rental Category Keeps Retailers Agile

T & M Hardware & Rental

If 2020 has offered any concrete lesson, it’s that retail can shift in the blink of an eye. For the past nine months, retailers in every sector have had to find new ways to operate safely, meet new consumer trends …

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Retailer Helped Provide More Than 1,200 Masks

Burney True Value Hardware

Early in the COVID-19 pandemic, Sam Ransdell of Burney True Value Hardware in Seven Lakes, North Carolina, realized that ordering face masks to sell wasn’t going to meet his community’s needs.  Demand was too high nationally for Ransdell to get …

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Discover What’s Truly Essential in Customer Service

Last month, Hardware Retailing explored how two retailers shifted their operations to keep customers and employees safe during the first months of COVID-19’s retail impact. From establishing new workflows to leaning into digital communication, Connolly’s Do it Best in Fort …

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