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Research and Guides

How Can Your Employees Win in Customer Service?

An independent home improvement store’s success is dependent on its employees, who can differentiate a local business from the big boxes with the excellent customer service they provide. However, customer service is an increasing focus for the big boxes, and …

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Plumbing Professionals Online Resource

In the January issue of Hardware Retailing, editors spoke with professional plumbers and retailers who service these customers. One of the points made by the pros is that it is important for home improvement stores to make pros aware of their …

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Employee Evaluation Form

Part of retaining high-quality employees is maintaining an ongoing conversation with them about their work performance and their goals for their careers with your business. To learn more about finding and keeping top-notch employees, click here. This employee evaluation form is …

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Strong Industry Growth, Big Possibilities

As seen in the North American Retail Hardware Association (NRHA) and Hardware Retailing’s 2015 Market Measure, the home improvement industry experienced favorable growth in 2015, growing nearly 5 percent above 2014. This steady growth was also seen in research gathered by …

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Where Retailers Anticipate Category Growth

The spring buying season is just around the corner. Buying markets are among the best opportunities to see manufacturers’ new and innovative products and plan for category growth. In its 2015 Magazine Readership Study, Hardware Retailing asked retailers which categories they are most interested in …

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2015 Market Measure

To download a PDF of the complete 2015 Market Measure, please complete the form at the bottom of the page. It doesn’t take an Ivy League economist to explain what happens when consumers have more money in their pockets, their homes’ …

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Additional Distributors: 2015 Market Measure

In Hardware Retailing‘s 2015 Market Measure, the magazine highlights the top four distributors in the independent home improvement industry and their 2014 financial performance. Below are additional distributors that provided Hardware Retailing with their 2014 financial information.

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Improve Your Average Transaction Size

The annual Cost of Doing Business Study from the North American Retail Hardware Association (NRHA) is the industry’s only inclusive benchmarking study and has been conducted annually for almost 100 years. The study provides detailed financial information from hardware stores, home centers …

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