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Research and Guides

Compete on Pricing

To remain competitive in today’s home improvement industry, all facets of your business must be top-notch and meet the needs of your market. Offering excellent customer service, while important, will not overcome high prices and a limited product mix. Today’s …

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Work Wear Selling Guide

The clothing and work wear category is diverse and provides shoppers a one-stop shop for all of their home improvement needs. In Hardware Retailing‘s June 2015 issue of the magazine, editors spoke with retailers who excel in the clothing category to identify the …

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NHPA and Independent We Stand Announce Findings of Home Sweet Home Study

The North American Hardware and Paint Association (NHPA) and Independent We Stand recently announced the findings of their “Home Sweet Home Study,” which examined the economic impact of supporting independent home improvement retailers as opposed to national home center chains. …

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Aging in Place Selling Guide

As more and more baby boomers reach retirement, the older population is adapting their homes so they can live safely and independently. These design elements are not just for the elderly however, as universal design is useful for all ages. In the …

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Many Retailers Don’t Take Advantage Of Formal Training

Dedicating time to formal employee training develops sales associates who are knowledgeable, sell products well and deliver excellent customer service. Yet fewer than half of independent home improvement retailers who participated in North American Retail Hardware Association’s 2014 Employee Compensation Report provide formal employee …

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Building Your Online Presence

In the April issue of Hardware Retailing, our story about an operation’s online presence (“Is Anyone Doing Online Right?”) offers some tips for best practices for retailers looking to make the most of their basic websites, email marketing, social media …

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Tailgate Selling Guide

Tailgating is a growing category across the country, and almost a sport itself. In Hardware Retailing‘s April 2015 issue of the magazine, editors spoke with retailers in college towns across the country to understand how they promote their tailgating products within the community. …

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Why High-Profit Hardware Stores are so Successful

Overall, hardware stores excelled in 2013. According to North American Retail Hardware Association’s 2014 Cost of Doing Business Study, hardware stores reporting prior-year’s sales saw a 2.54 percent increase in same-store sales growth. As defined in the study, hardware stores …

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