Hardware Retailing The Industry's Source for Insights and Information
When I was younger I wanted to open a chain of stores. The stores would be part shoe retailer, part hair salon and part pub, and I wanted to name them Jaime’s Shoes, Dos and Brews. While this was just …
Read More »RETAIL THERAPY: The Right Stuff
Research and Guides
Retail Display Safety
It’s important to follow safety guidelines for the displays featured in your store. Retail safety and security expert Kelly Brown shares best practices for retail display safety in a handout he created for expert witness firm Robson Forensic Inc. Click …
Read More »Building Materials Product Knowledge
This 15-chapter course addresses the employee training needs of retailers primarily engaged in selling LBM products. This program is delivered in the same way as the Advanced Course in Hardware Retailing. *You must be an NRHA member to take these …
Read More »Advanced Course in Hardware Retailing
This 16-chapter product knowledge training course with accompanying chapter tests is offered in its entirety online. The student studies online or prints each chapter for review, then takes each chapter test online. The test is immediately graded and results returned …
Read More »Basic Training in Hardware Retailing
This Basic Training Course in Hardware Retailing is a comprehensive training tool to help retail sales associates gain the confidence they need to be successful on the salesfloor. *You must be an NRHA member to take these tests. A Complete …
Read More »Our Three Pennies of Profit
To watch the full video, click here. “Our Three Pennies of Profit” retail training video helps independent hardware store, home improvement center and lumberyard owners and managers better communicate the fundamental elements of retail profit and loss to their employees. …
Read More »Loss Prevention Series
NRHA’s Loss Prevention Program includes three separate modules covering internal theft prevention, external theft prevention and store safety. This training program is designed to help retail home improvement stores develop a safe and secure retail environment for both employees and …
Read More »Project PRO
Understanding the components of the most common DIY projects and how to sell a customer an entire project instead of just specific products can make a big impact on a store’s sales. To help arm store associates with this skill, …
Read More »
