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Shipping Box Drawings Bring Smiles

Lindsey Thompson March 25, 2024 Checkouts 42 Views

What started as a random request from a customer has turned into a customer engagement opportunity for Harry J. Epstein Co. in Kansas City, Missouri. When a customer places an online order for home delivery, they can request a drawing on their shipping box by leaving what they would like drawn on their shipping box in the comments section.

The box started when a customer randomly asked for a flying dolphin to be drawn on their box. The company obliged, and from there, box art sprung to life.

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About Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor for Hardware Retailing magazine. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, going to concerts, boating and cheering on the Cleveland Indians.

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2024 | Hardware Retailing
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