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Conveying Leadership

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Great independent home improvement leaders break the mold. They inspire teams with motivational pep talks, individually mentor employees or stay behind the scenes to ensure a business stays profitable. Effective, focused leadership can help employees and businesses prosper.

But how are leaders made? What are the characteristics of the most effective home improvement retail leaders? Hardware Retailing spoke with home improvement employees from across the country to learn how they view leadership and how managers and employees at all levels can draw inspiration to guide businesses forward.

In the following stories, discover how the North American Retail Hardware Association’s (NRHA) Retail Leadership Institute has helped two retailers capitalize on the skills they developed to lead their operations. Learn how the owner of nine Illinois hardware stores used business lessons outside the hardware industry to put his stores on the path to success. 

No matter what their position may be, every employee at a home improvement operation has the opportunity to motivate other staffers and represent their business proudly. Dive into home improvement leadership and learn ways retailers can become more effective guides. 

Pass-Along Leadership

Learn about Roselawn True Value manager Daren Padgett’s path to leadership, and how he is advocating for the next generation of successful retailers.

Inside Out Leadership

Discover the path that led Jackie Sacks, co-owner of Round Top Mercantile, to a position of leadership within the home improvement industry.

Taking Cues From Outside

Adam Ziegler, owner of Ziegler’s Ace Hardware, leads his operation forward by drawing on experiences gained outside the industry.

About Todd Taber

Todd is trends editor for Hardware Retailing magazine. He graduated from Indiana University where he majored in journalism and French. Throughout his career, he has aimed to highlight small businesses and their community value. He joined NRHA in 2017.

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