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Distributors Talk Communication, Logistics During Pandemic

Over the last few months, the world has seen remarkable acts of courage from people who are still going to work every day because they work in essential fields. Health care professionals, grocery stockers, shipping facility workers and hardware store staffers are all part of the vast spectrum of people who have kept businesses running during the pandemic. Home improvement operations across North America were deemed essential operations early on when stay-at-home orders were issued. The result for many operations has been an increase in business, although it may look a little different these days.

As people are staying safe at home, they are discovering new hobbies and taking on new home improvement projects, which has significantly boosted sales in lawn and garden and paint, among other categories. In addition, retailers have found themselves to be key suppliers for personal protective equipment and cleaning products when other common avenues have run out of stock.

Hardware Retailing staff have been talking to retailers and wholesale partners from the beginning to find out how they have amended operations to serve their communities and continue exceeding their customers’ expectations. Click here to read some of these retailers’ stories.

Click the links below to learn how wholesalers are responding to retailers’ needs and expanding their supplier relationships.

Distribution America president and CEO Dave Christmas

Do it Best vice president of merchandising Dent Johnson

Orgill Inc. president and CEO Boyden Moore

Podcast: PRO Group president and CEO Steve Synnott

About Melanie Moul

Melanie is the communications and content manager for the North American Hardware and Paint Association. She joined the NHPA team in 2016 as an editor for Hardware Retailing and now helps lead the communications team to deliver relevant, timely content to the industry.

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