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Fall 2018 Retail Management Certification Program Finishes Strong

Fall 2018 Retail Management Certification Program Finishes Strong

After six months of hard work, students from the North American Retail Hardware Association’s (NRHA) Fall 2018 Retail Management Certification Program came to NRHA headquarters in Indianapolis for their final visit. It culminated with the students presenting their coursework—business improvement projects to enrich their operations.

On the first day of the visit, students attended a variety of sessions, which covered topics like employee engagement, mutual accountability, a look at the leader’s role in sustainable excellence and a workshop on budgeting and financial application.

The next day, students attended more educational sessions, including a case study on how to delegate effectively and a discussion on conversational intelligence. The rest of the day, students presented their business improvement projects in two groups. The top four projects overall were presented to the main group.

The top four projects selected were from Jonathan South of Teghtmeyer Ace Hardware in Columbia City, Indiana; Kattie Blanchard of Bleyhl Co-Op in Grandview, Washington; Ginette MacKinnon of Meteghan Home Hardware in Meteghan, Nova Scotia; and Katie Stuen of Wilco in Oregon.

At the end of the third visit, NRHA hosted a dinner bringing together all of the students, their sponsors and RMCP educators to celebrate the achievements of every student in the course.

During the dinner event, the class chose Jonathan South as the winner of the business improvement project. For his project, South developed an employee training program.

For all attendees, RMCP not only helps their business grow, but it also helps individual students learn and develop as well. If you have a manager or leader in your company who would benefit from this college-level course, visit nrharmcp.com

About Renee Changnon

Renee Changnon
Renee Changnon is the retail outreach coordinator for NRHA. She meets with retailers in their stores and at industry events and introduces them to the services NRHA provides. Renee previously worked as a member of the NRHA communications team. She earned a degree in visual journalism from Illinois State University, where she served as the features editor for the school newspaper. After college, she implemented marketing and promotions initiatives at Jimmy John’s franchise locations across the country. She enjoys exploring books with her book club, Netflix marathons and hosting goat yoga at her apartment complex. Renee Changnon 317-275-9442 rchangnon@nrha.org