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Free Training Creates Gold Star Teams

Free Training Creates Gold Star Teams

The North American Retail Hardware Association (NRHA) is always developing new tools and resources to train independent home improvement retailers. Best of all, many of the programs the association develops are completely free for retailers to use and implement in their operations.

At your next staff meeting, consider presenting any of the training resources below to ensure your entire team is acting professionally with an eye on sales and customer satisfaction. For more information on these training guides and many more, click here.

Merchandising

Whether you have a giant salesfloor or make a small space work wonders, there’s a free merchandising lesson for you. See the examples of some of the training resources that are available on merchandising. Click here to access the resources and to view even more.

  • Plumbing Merchandising Tips
    Be sure your plumbing department is selling at peak capacity with this refresher.
  • Merchandising Tips From a Small Store
    Don’t let small salesfloors snag your potential success. Use this free guide to get big results from clever merchandising tactics.
  • How to Build a Great Endcap
    Give your team the knowledge to build eye-catching endcaps to spur new sales.

Operations

NRHA’s free operations training can help you ensure employees are working to streamline every facet of your business. See the operations training resources here.

  • Team Communication Exercise
    This free guide empowers employees to communicate effectively to succeed.
  • Making Your Store Safer
    Remind employees they can safeguard the building, store inventory and their teammates.
  • Getting Ready for a Special Event
    Don’t let weeks of planning go up in smoke. Get tips to ensure your operation’s big event goes smoothly.

Product Knowledge

When employees can speak confidently about products, they’re more likely to engage customers and boost sales. Learn more about the product knowledge training resources here.

  • Types of Grills
    Keep sales hot by knowing the differences of the variety of grills available today.
  • Selling a Deck Staining Project
    Ensure employees guide customers through every step of coating an outdoor surface.
  • Selling Pruning Tools
    Be sure your employees are giving customers great tips to keep their lawn and garden investments healthy and attractive.

Selling Skills

Download these free training guides and many more to help employees capture every sale possible with confidence. Boost your staff’s selling skills with these resources here.

  • Closing the Sale
    Give employees the skills to convert customers from browsers to buyers.
  • Retail 101: Add-On Sales
    You can boost sales when your team knows when to suggest add-on products for common DIY projects.
  • Difficult Customers
    Get tips to help employees calm customers and direct them toward a
    resolution.

About Melanie Moul

Melanie Moul
Melanie is the features editor for Hardware Retailing magazine. Originally from South Bend, Indiana, has a degree in professional writing. She worked in central Pennsylvania for several years after college as a barista and an editor and returned to the Hoosier State in late 2016 to join the NRHA team. In her spare time, she enjoys testing new recipes and watching online makeup tutorials. She and her husband are raising their son and two fur children in Indianapolis.