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Good Leadership Leads to Good Service (Q&A)

Ken Blanchard is one of the living legends of the business world. His book “The One-Minute Manager” has sold more than 13 million copies — and that’s just one of the more than 60 books written or co-written by him. In 1979 he founded The Ken Blanchard Companies, which today offers management consulting and leadership training to companies around the world.

Among many other things, he is the co-creator of the Hersey-Blanchard situational theory, often referred to as the situational leadership theory, which holds that leadership is never a one-size-fits-all discipline and that there is no one “right” way to lead. That idea is one of the underpinnings of his new book, “Legendary Service: The Key is to Care.” He’s a busy fellow, but he was kind enough to chat with me via email about the book, and about how he’s seen retail change over the course of his career.

To read the Q&A with Ken Blanchard, click here.

About Liz Lichtenberger

Liz Lichtenberger
Liz is the special projects editor for Hardware Retailing magazine. She reports on news and trends, visits retailers, and attends industry events. She graduated from Xavier University, where she earned a degree in English and Spanish and was a member of the swim team. Liz is a Louisville, Kentucky, native who lives in Indianapolis with her husband and two children. She enjoys swimming, reading, doing home improvement projects around her house and cheering on her two favorite basketball teams, the Kentucky Wildcats and the Xavier Musketeers.

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