Ken Blanchard is one of the living legends of the business world. His book “The One-Minute Manager” has sold more than 13 million copies — and that’s just one of the more than 60 books written or co-written by him. In 1979 he founded The Ken Blanchard Companies, which today offers management consulting and leadership training to companies around the world.
Among many other things, he is the co-creator of the Hersey-Blanchard situational theory, often referred to as the situational leadership theory, which holds that leadership is never a one-size-fits-all discipline and that there is no one “right” way to lead. That idea is one of the underpinnings of his new book, “Legendary Service: The Key is to Care.” He’s a busy fellow, but he was kind enough to chat with me via email about the book, and about how he’s seen retail change over the course of his career.
To read the Q&A with Ken Blanchard, click here.