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Home Depot Launches New Customer Order Management System

Home Depot launched its first in-store implementation of its new customer order management system (OMS), according to the company’s recent shareholders conference call.

According to executives, Home Depot will roll out the OMS across the U.S. by the end of the year. The system “is designed for greater visibility and execution of special orders by our associates and a frictionless experience for our customers,” says Craig Menear, Home Depot’s president of U.S. retail.

“When customers place an order they can understand the status of that order, including where it is in the process of manufacturing, And our associates will have visibility into store arrival so they can better answer consumers’ questions during that process. It’s also a coordinating effort that drives back into our manufacturers and our suppliers, allowing coordination all the way through the supply chain.”

In order to get an update on an order in the past, a customer would have call and speak with an associate at the store. Under the new system, customers will be able to get that information in real time – by mobile or desktop, text or email. According to the company, its largest suppliers have the technological capability to work with the OMS system and it will continue to work with smaller suppliers.

About Jaime Koch

Jaime Koch
Jaime Koch was the managing editor of Hardware Retailing Magazine. Jaime regularly traveled around the country and internationally to visit with retailers and share their stories. Jaime was honored by the American Society of Business Publishers for Editorial Excellence.

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