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Workplace Diversity Pays

How Embracing Difference Improves the Workplace

There are many advantages to having a diverse workplace. Here’s what you can expect when your employees have a variety of backgrounds and perspectives.

Better Customer Service
People feel comfortable shopping in a place where the employees look like them. Practically speaking, employees understand the language and the culture of the people shopping there.

Improved Business Performance
Companies with inclusive cultures are twice as likely to meet or exceed financial targets and eight times as likely to achieve better business results.
Source: Deloitte

Enhanced Creativity
When employees have a diverse set of backgrounds and experiences, they are likely to be more creative in solving problems and initiating innovation.

Top Talent
A survey showed 76 percent of job seekers and employees say a diverse workplace is an important factor when evaluating job offers. Employers who don’t make an effort toward diversity could be missing out on quality workers.
Source: 2020 Diversity and Inclusion Workplace Survey, GlassDoor

About Jesse Carleton

Jesse Carleton has visited independent hardware retailers, conducted original research on the industry and written extensively about the business of hardware retailing. Jesse has written for more than a dozen of NHPA’s contract publishing titles, all related to the hardware retailing industry. He also was instrumental in developing the Basic Training in Hardware Retailing courses now used by thousands of retailers across the country.

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