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Gen Zers Share Insights About Customer Service

Gen Z

Understanding your entire customer base is an important aspect of a successful business, as is understanding your employees. Hardware Retailing¬†spoke with two members of Gen Z, Brandon Packer, an associate at Miller’s Hardware in Spokane, Washington, and Gerry Newenhof, an …

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Aubuchon Company Adds Chief People Officer EVP Position

chief people officer

The Aubuchon Company has added a new senior leadership position to keep up with rapid growth. The new chief people officer EVP position will be filled by Jillian Montmarquet on August 15. Montmarquet brings more than 15 years of organizational …

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Valspar Announces 2023 Colors of the Year Palette

Valspar 2023

Choosing 12 shades that evoke comfort, safety and joy, Valspar has announced its 2023 Colors of the Year. The palette strives to inspire consumers with new colors that anyone can envision in their home.¬† Valspar color experts have thoughtfully matched …

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Operation Flashpoint Event Brings Awareness to Domestic Terrorism

Operation Flashpoint event

Domestic terrorism is a growing threat in the U.S., and many of the components to make bombs can be purchased in local hardware stores. To educate and inform retailers and the public, the Department of Homeland Security will be hosting …

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Renee on the Road Tours Ohio Retail Operations

Renee on the Road

For the fourth installment of Renee on the Road, staff members from the North American Hardware and Paint Association toured Ohio home improvement retailers and a paintbrush manufacturer. Joining retail engagement specialist Renee Changnon on this trip were associate editor …

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NHPA to Attend 2022 International Hardware Fair in Cologne

2022 International Hardware Fair

After two years without meeting together in person, the 2022 Eisenwarenmesse International Hardware Fair is back, bringing innovations and trends in the hard goods industry. From Sept. 25-28, over 2,000 suppliers from over 40 countries will showcase their innovations, including …

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Industry Expert Gary Petz on Store Planning and Layout

Store Planning

Store planning and layout can be a daunting task to develop a strategy for, but it is also instrumental to a successful operation. Hardware Retailing spoke with Gary Petz, vice president of Discovery Retail Group, about store planning and layout …

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Taking Technology to the Next Level at Busy Beaver

technology Busy Beaver

In the August 2022 edition of Hardware Retailing, retailers were introduced to three different technologies that can improve employee efficiency and customer service. One of those retailers, Adam Gunnett from Busy Beaver Hardware, shared about the operation’s autonomous robot. Below, …

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