NHPA staff members Melanie Moul and Renee Changnon recently read these two books and talked to the authors on their podcasts. Get insights into the books here and head to your favorite local bookstore to get your own copies. Listen to the podcast episodes here.
“Remarkable Retail: How to Win & Keep Customers in the Age of Disruption”
Author: Steve Dennis
As you head into the final quarter of the year and start planning for 2022, get some pointers on how you can maintain the success you’ve seen over the last 18 months. In his book, retail industry veteran and thought leader Steve Dennis dissects the seismic shifts brought about by digital disruption and a global pandemic, while providing a pragmatic guide to reignite growth.
Hiring is a challenge already, but hiring people with the necessary soft skills to be successful may seem impossible. In this book, author Bruce Tulgan—who has been researching millennials and other young workers for more than 20 years—offers concrete solutions to help managers teach the basics you may see are missing in your new hires: professionalism, critical thinking and followership.