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New Ace Division Will Teach Customer Service Strategies

Ace Hardware recently announced the launch of a new company division designed to share the brand’s customer service strategies with businesses and organizations around the world.

The co-op’s goal for the Ace Center for Excellence is to provide professional speakers and workshop facilitators to teach companies how to improve customer experiences.

The new division was inspired by “Amaze Every Customer Every Time,” a book written by customer service expert Shep Hyken. The book describes how businesses can learn from Ace Hardware to achieve high customer satisfaction.

The Ace Center for Excellence team will offer workshops and keynote speakers to teach companies about the co-op’s customer service strategies.

For more information on the Ace Center for Excellence, click here.

About Renee Changnon

Renee Changnon is the retail outreach coordinator for NRHA. She meets with retailers in their stores and at industry events and introduces them to the services NRHA provides. Renee previously worked as a member of the NRHA communications team. She earned a degree in visual journalism from Illinois State University, where she served as the features editor for the school newspaper. After college, she implemented marketing and promotions initiatives at Jimmy John’s franchise locations across the country. She enjoys exploring books with her book club, Netflix marathons and hosting goat yoga at her apartment complex. Renee Changnon 317-275-9442 rchangnon@nrha.org

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