Hardware Retailing The Industry's Source for Insights and Information
Meet the following speakers who will take the stage at the 2022 NHPA All-Industry Conference in Las Vegas on April 5-7. And if you haven’t already, register for the 2022 NHPA All-Industry Conference here.
Industry Presentations
Keynote
Employees First: Disrupting Assumptions for More Loyal Customers and Stronger Sales
Kevin Hancock
Hancock Lumber president and CEO Kevin Hancock revisits and reclassifies several long-standing assumptions about business and discusses the social and economic benefits of creating an employee-centric company. The first mission of work should be enhancing the lives of the people who do it. Hancock explains how starting the flywheel of corporate success with the employee experience creates enhanced results for customers, communities and corporations.
Keynote
Industry Fundamentals and Customer Behaviors Impacting Home Improvement
Grant Farnsworth
Featuring recent research from The Farnsworth Group, this presentation will highlight key supply and demand factors impacting the future of home improvement. Although fundamentals are key to understanding where we’ve been and where we’re headed, it’s also important to understand changing customer behaviors that are impacting manufacturers and retailers. Research presented will include actionable data on contractor and DIY brand preferences, how shoppers use technology before buying and online and in-store shopping activities.
Creating Innovative Problem-Solvers in Your Business
Kim Peffley, NHPA
Learn how to help your employees become better problem-solvers and how to create a culture that encourages innovation.
The Hiring Strategies You Need to Try
Melanie Moul, NHPA
Gain actionable ideas on how to fill gaps in your staff using real-world examples from retailers who have found success in developing high-performing teams.
Retailer Panel Discussions
NHPA Top Guns Awards
The NHPA Top Guns Awards recognize retailers who are pillars of innovation, commitment and passion for the independent home improvement channel.
Keep Your Pro Promises
For retailers who serve contractors and other home improvement professionals, offering perks for loyalty can be the difference between a recurring customer and a long-term relationship.
How Retailers Are Taking on Tech
Independent retailers continue to invest in strategic technology solutions to attract and retain customers whose expectations have changed over the last two years.
Creating the Ultimate Customer Experience
Creating an inviting experience is key to customer retention, and independent retailers have the flexibility to adapt to their customers’ shifting expectations.
Insights From Young Retailers
Meet some of the 2022 NHPA Young Retailer of the Year honorees as they share about their journeys as retailers and what their goals are for the future.
About the NHPA All-Industry Conference
Invest in your people, explore new products and discover retail technology solutions at the 2022 NHPA All-Industry Conference on April 5-7 at the Las Vegas Convention Center in Las Vegas.
The conference is co-located with the National Hardware Show and will deliver industry-specific educational programming and networking opportunities for show attendees.
“The NHPA All-Industry Conference is an opportunity for the industry to come together and for home improvement retailers to connect with other independent retailers, industry leaders and vendors,” says NHPA president and CEO Bob Cutter. “We look forward to presenting this year’s educational offerings, which are designed to help retailers grow and succeed, and we are proud to partner once again with the National Hardware Show.”
Register to attend the NHPA All-Industry Conference at the National Hardware Show here.
