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NRHA Abroad

10 Lessons I Learned While Traveling

Click the picture to download a PDF of this story. From August 2016 to July 2017, I lived in, worked remotely from and explored 10 countries and 12 cities with 70 people through a program called Remote Year. At the beginning of …

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NRHA Abroad: Retail Happenings Outside North America

NRHA Abroad

Click the picture to download a PDF of this story. By Hilary Welter, hwelter@nrha.org My name is Hilary Welter, and I just finished living out of a suitcase for 12 months. Over the past year, I had the opportunity to do …

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NRHA Abroad: Innovative Thinking at Quincaillerie Aixoise

Quincaillerie Aixoise

What does it take to be the largest, most successful retailer in Southern France? I visited Quincaillerie Aixoise to find out. Quincaillerie Aixoise is a multistore operation headquartered in Aix-en-Provence, France, with five locations in Aix-en-Provence and the surrounding cities. …

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NRHA Abroad: Preserving Swedish Hardware History

hardware history

The independent home improvement industry is consistently developing. Innovative retailers are moving forward with advancements like in-store pick up, omnichannel retailing and strategic digital marketing. Despite a rapidly evolving business world, one thing shouldn’t be lost: history. The Swedish Hardware Heritage Association’s …

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NRHA Abroad: Lessons From Swedish Retailers

Even though I’m thousands of miles from the North American Retail Hardware Association (NRHA) headquarters, I find ways to connect with the international independent home improvement industry through the association. During my month in Valencia, Spain, as part of Remote Year, I …

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NRHA Abroad: Discovering an Amsterdam Hardware Store

Amsterdam Hardware Store

Because I work for the North American Retail Hardware Association (NRHA), I can’t help getting excited when I unexpectedly come across a locally owned hardware store in a foreign city. That’s true even when I’m on vacation with my family. In November, while I was living …

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NRHA Abroad: Small Stores, Big Business

Impulse Selling

“Oh, that bag of chips looks good. I think I’m in the mood for something salty. I’m also kind of thirsty, or I might be later. Maybe I should grab a water bottle.” This is what many of your customers …

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NRHA Abroad: Customer Service Is a Worldwide Retail Trend

Customer Service

Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour …

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