Home » NHPA Team


Academy for Retail Development

Executive Director – Advanced Training Programs

Scott Wright

A home improvement industry veteran, Scott has spent the past 20 years developing programs and services to serve NHPA’s mission of helping retailers become better and more profitable merchants. During his tenure, Scott has spearheaded the development of NHPA’s industry-leading training programs. He was also instrumental in developing content for NHPA’s PlanItDIY Consumer Awareness Initiative. Scott has a B.A. in Journalism from Indiana University’s School of Journalism and was formerly editor and associate publisher of Hardware Retailing magazine. Before that, he served as editorial director of custom publications for the association, where he was in charge of launching national B2B and B2C publications for companies such as Ace Hardware, Distribution America and United Hardware.


Member Services

Training Manager and Editor

Jesse Carleton
Jesse Carleton

Jesse develops and maintains educational resources for NHPA members, including the Basic Training in Hardware Retailing courses now used by thousands of retailers. In addition to his role in the training department, Jesse has written for Hardware Retailing magazine and many of NHPA’s contract publishing titles, for which he has visited independent home improvement retailers across the country. He is a graduate of Taylor University.

Event Manager and Retail Support

Katie McHone-Jones

Katie McHone-Jones

Katie is the Event Manager and Retail Support for NHPA. She is responsible for the planning and coordination of all NHPA events and provides support to our members. Katie graduated from Ball State University with a degree in Hospitality and Food Management and has been in the special events industry since 2009. She enjoys home improvement projects, trying new restaurants in Indianapolis, gardening and spending time with her family.

Retail Engagement Specialist

Renee Changnon

Renee Changnon

Renee Changnon is the retail engagement specialist for NHPA. She meets with retailers in their stores and at industry events and introduces them to the services NHPA provides. Renee previously worked as a member of the NHPA communications team. She earned a degree in visual journalism from Illinois State University, where she served as the features editor for the school newspaper. After college, she implemented marketing and promotions initiatives at Jimmy John’s franchise locations across the country. She enjoys exploring books with her book club, Netflix marathons and hosting goat yoga at her apartment complex.

Data and Information Coordinator

Natalie Harris

Natalie Harris

Natalie was born and raised in Indianapolis, Indiana and has worked in the publishing industry for over 30 years, joining NHPA in 2015. She has a B.A. in Journalism from Indiana University and is a lifelong student of classical mythology and cinema history. Her hobbies include working on her house and yard and playing video games.

Watch the dynamic lineup of speakers and panels from the 2021 NHPA All-Industry Conference.

Now Available!

Focus on the Customer and the Employees as a Person

Learn how Zappos has developed its strong company culture from the company's customer research lead Alex Genov.

Watch Now!

View all 2021 Conference presentations