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Vision Process

NRHA Vision Process Focuses on Improving Culture to Boost Retention and Sales

Culture isn’t an easy thing to tackle in any business, but it’s crucial to every aspect of your organization, from daily operations and task management to communication and staffing. The first step in improving culture is establishing core values. That’s where NRHA can help. The NRHA Vision Process provides a full year of guidance by a team of former retailers and retail experts, and a proven methodology that will give your entire staff the tools they need to grow and succeed.

With the Vision Process, retailers develop core values to improve hiring and training; implement task management processes to provide accountability at all levels; assess staff personality types to encourage more effective teamwork; and create training and development plans to ensure your business’s long-term success.

“After going through the Vision Process, we believe our training program is the best it’s ever been,” says Mike Brackin, owner of HomCo Lumber & Hardware. “Our store looks the best it has ever looked. We’re doing some really neat things to continue growing the business”

Click here for more information on how the Vision Process can bring clarity to your business. 

About Todd Taber

Todd is trends editor for Hardware Retailing magazine. He graduated from Indiana University where he majored in journalism and French. Throughout his career, he has aimed to highlight small businesses and their community value. He joined NRHA in 2017.

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