Home » Operations

Operations

Discover 4 Benefits of the NRHA Vision Process

NRHA Vision Process

As a former general manager of seven home improvement centers, Kim Peffley knows the importance of creating a resourceful team and establishing a culture that supports its success. Now as an NRHA Vision Process consultant, she helps teams understand how …

Read More »

CTL University Puts NRHA Training to Work

training

When the leaders at Clarence Thomas Ltd. Home Center (CTL) in Fish Bay, Tortola, British Virgin Islands, made the decision to invest in their employees by offering online training, they had no idea how popular the program would become. Initially, …

Read More »

How Social Media Impacts Interviews

social media

Keeping your eyes out for potential new hires is critical for retail success. These days, you have many resources to help you determine if a candidate will be a benefit to your operation, including their social media profiles. Stacey Furtado, …

Read More »

5 Operations Tips From the 2019 NRHA STIHL Foundations of Leadership Conference

Foundations of Leadership Conference

The 2019 NRHA STIHL Foundations of Leadership Conference took place on the show floor of the 2019 Independent Garden Center Show at McCormick Place in Chicago. The site was also home to the first annual Independent Home Improvement Show, presented …

Read More »

Animal Lovers Make Good Customers

animal

Lochard Do it Center is for the dogs—and cats. The business, based in Sidney, Ohio, holds several events to benefit the Shelby County Animal Rescue Foundation (SCARF) throughout the year. “We invited SCARF to host adoption events at our store,” …

Read More »

Test Your Team on Loss Prevention

stern hardware owner

Can your cashiers identify behaviors that are associated with shoplifters? Are your sales associates set up for loss prevention awareness? Use the following scenario to test your team’s skills when it comes to keeping the store, their co-workers and customers …

Read More »

Shut Down Criminals Before They Break Into Your Business

security camera

Preventing loss at your business requires a holistic approach that involves everything from the customer service you provide on the salesfloor to the sophistication of the POS system that keeps track of your sales. That approach is similar whether you …

Read More »

10 Approaches to Address Loss Prevention

Earlier this summer, the National Retail Federation (NRF) released its 2019 National Retail Security Survey. The organization compiles the report based on surveys from loss prevention professionals who represent 63 companies within more than a dozen retail segments. The survey …

Read More »