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Gen Zers Share Insights About Customer Service

Gen Z

Understanding your entire customer base is an important aspect of a successful business, as is understanding your employees. Hardware Retailing spoke with two members of Gen Z, Brandon Packer, an associate at Miller’s Hardware in Spokane, Washington, and Gerry Newenhof, an …

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Operation Flashpoint Event Brings Awareness to Domestic Terrorism

Operation Flashpoint event

Domestic terrorism is a growing threat in the U.S., and many of the components to make bombs can be purchased in local hardware stores. To educate and inform retailers and the public, the Department of Homeland Security will be hosting …

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Taking Technology to the Next Level at Busy Beaver

technology Busy Beaver

In the August 2022 edition of Hardware Retailing, retailers were introduced to three different technologies that can improve employee efficiency and customer service. One of those retailers, Adam Gunnett from Busy Beaver Hardware, shared about the operation’s autonomous robot. Below, …

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Finding the Right Technology Mix for Your Operation

Retail employee scanning an electronic shelf tag

Keeping up with retail technology trends is not for the faint of heart. From virtual dressing rooms to self-serve and cashierless stores to augmented shopping, technology has taken over retail. And it shows no signs of slowing down as consumers …

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Differentiating Your Operation With Design

design center services

Design services are a convenient entry point for customers and provide retailers another way to guide customers through home improvement projects and fulfill their design dreams. When executed correctly, these services boost sales and set operations apart from other businesses.  …

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How To Establish and Maintain a Culture of Giving Feedback

Retail manager speaking with employee

If you’re like many managers, you may suffer from feedback phobia. It’s easy to tell employees “nice job” when they do something right, but it’s harder to ask them to fix something they’re doing wrong. Put off that conversation too …

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What Are You Teching About?

Retail Employee working on a laptop

BOPIS. AR. VR. Technology available to retailers can feel like an alphabet soup of terms, and it can be difficult to sort out what each term means and how it can benefit your operation. Below, Hardware Retailing offers a brief …

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Engaging With Young Entrepreneurs

Tecumseh Home Hardware

Sitting in the front of the parking lot of Tecumseh Home Hardware Building Center Store in Tecumseh, Ontario, is a hot dog stand that offers an opportunity for young entrepreneurs to test out the waters of owning a small business. …

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