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Enroll in NHPA’s New Financial Management Course by Jan. 6

Financial Management

Are you looking to gain insight into expense control, budgeting, benchmarking and more? The deadline to apply for the North American Hardware and Paint Association’s (NHPA) upcoming Financial Management cohort class is Jan. 6. Or, get started now with the flexible, …

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Retailers Look for Ways to Combat Organized Theft

organized theft

Theft and loss have always been a part of the retail landscape, but in the last several weeks, some major retailers have been the victim of organized theft rings. Both the Wall Street Journal and the New York Times have …

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Leading Your Business Through Delegation and Empowerment

Sean Angelo and Andrea Lara outside Budget Home Supply

No industry is immune to the lack of qualified workers right now. In a recent report from the Society for Human Resource Management (SHRM), 90 percent of employers who responded to the survey say they struggled to fill open positions …

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5 Ways to Earn Your Customers’ Loyalty

Dan Vogel with a customer at Lee's Home Center

You’ve worked hard to curate a product selection that caters to your customers’ needs. You offer high-caliber customer service. Your store is in a great location. Still, you hear from customers who choose to shop elsewhere for certain items or …

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3 Shopping Trends Customers Expect This Holiday Season

shopping trends

The holidays are just around the corner but many consumers have already started checking off their holiday shopping lists. U.S. News & World Report shared three shopping trends consumers can expect as they purchase gifts, decor and more for their …

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Inflation, Price Gains and Retail Sales All Jump in October 

October jump

The month of October saw a jump in three leading consumer metrics—inflation, price gains and overall retail sales. According to the U.S. Labor Department Consumer Price Index for All Urban Consumers, inflation increased 0.9 percent in October, following a modest …

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3 Tips to Keep Your Customers Safe This Holiday Season

Safe Holiday

From falling off ladders to trees catching fire, our favorite holiday movies jokingly depict the perils of holiday decorating. In real life, the dangers are substantial. Make sure your customers stay safe this year by sharing safety tips when selling …

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5 Tips for Using Memes in Your Marketing

meme marketing

Memes—you’ve laughed at them, you’ve shared them and now you can use them in your company’s marketing efforts. When used correctly, memes are an excellent way to connect with customers through humor and make your company more authentic and relatable. We …

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Watch the dynamic lineup of speakers and panels from the 2021 NHPA All-Industry Conference.


Now Available!

Focus on the Customer and the Employees as a Person

Learn how Zappos has developed its strong company culture from the company's customer research lead Alex Genov.

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View all 2021 Conference presentations