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5 Customer Service Tips to Grow Sales

customer service tips

You can carry a huge selection of products and offer many extra services, but unless you pair those with excellent customer service, you’ll have trouble retaining customers and growing sales. Retail expert Bob Phibbs recently shared his top 10 customer …

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Making Your Store’s Exterior an Extension of Your Brand

store exterior brand

Your company’s brand is more than your logo, website and mission statement; your brand also includes the appearance of your store inside and out. Undertaking an exterior renovation, or even just making a few small changes, can go a long …

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3 Reasons Why You Should Participate in the Cost of Doing Business Study

Cost of Doing Business Study

The deadline for the North American Hardware and Paint Association (NHPA)’s 2021 Cost of Doing Business Study has been extended to July 15. The study is the only inclusive industry benchmarking study—giving you a complete analysis of how your business …

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5 Challenges (and Solutions) Every Small Business Faces

small businesses challenges

Whether they’ve been around one year or 100, every small business faces challenges. The challenges can be especially difficult in those first few years of operations. According to the U.S. Bureau of Labor Statistics, nearly 20 percent of small businesses …

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Leaders Critically Impact Employee Experiences

The Value of Good Leadership

Employee teams and companies thrive under good leadership, but what qualities make a good leader? And what are the costs when a company doesn’t have strong leaders? Good leadership can reduce employee turnover, strengthen work teams and help companies grow. …

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4 Areas to Improve Your Selling Strategy

Flooring Category

Successful retailers rarely sit on the laurels of past achievements; they are always asking the question, “What can we do better?” Without continual maintenance and improvement, a business can quickly lose relevance with customers or find itself falling behind a …

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Leadership Lessons From 3 Past Young Retailer of the Year Honorees

Tanya Hanson Rocca, Roblynn Home Hardware

Results are key for identifying good leaders. At Roblynn Home Hardware and Home Furniture in Oromocto, New Brunswick, owner and president Tanya Hanson Rocca considers it a huge compliment that other business owners often ask for her hiring secrets. “You …

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Participate in the 2021 Cost of Doing Business Study by June 30

2021 COBD

Have you benchmarked your business? The deadline to participate in the 2021 Cost of Doing Business Study is Wednesday, June 30. For more than a century, NHPA has collected information from independent home improvement retailers for the study. Each year, …

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