Operations

The 2019 NRHA STIHL Foundations of Leadership Conference took place on the show floor of the 2019 Independent Garden Center Show at McCormick Place in Chicago. The site was also home to the first annual Independent Home Improvement Show, presented …

Can your cashiers identify behaviors that are associated with shoplifters? Are your sales associates set up for loss prevention awareness? Use the following scenario to test your team’s skills when it comes to keeping the store, their co-workers and customers …

Preventing loss at your business requires a holistic approach that involves everything from the customer service you provide on the salesfloor to the sophistication of the POS system that keeps track of your sales. That approach is similar whether you …

Earlier this summer, the National Retail Federation (NRF) released its 2019 National Retail Security Survey. The organization compiles the report based on surveys from loss prevention professionals who represent 63 companies within more than a dozen retail segments. The survey …

Having started in lumberyard management early in his career, Jeff Van Well is in a fairly ideal position to turn a struggling lumberyard around. He found that opportunity in 2016 at A2Z Home Center. The Chino Valley, Arizona, operation was …

Many of the best-known big-box retailers have developed their own social media guides for employees to follow as they post to Facebook, Twitter, LinkedIn and other platforms on behalf of the company. Take a look at three companies and how …

Retailers have seen the lightning-fast rise of social media over the past decade. What was once an online diversion has become a key element of marketing strategies and community involvement. Within seconds, anyone with a social media account can broadcast …

Local business owners in small communities often need to go out of their way to stock up on items like toilet paper, cleaning supplies and other business necessities. These types of items are generally in stock at independent home improvement …