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Operations

Our Three Pennies of Profit

Our Three Pennies of Profit - Feature

To watch the full video, click here. “Our Three Pennies of Profit” retail training video helps independent hardware store, home improvement center and lumberyard owners and managers better communicate the fundamental elements of retail profit and loss to their employees. …

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Loss Prevention Series

Loss Prevention Series - Feature

NRHA’s Loss Prevention Program includes three separate modules covering internal theft prevention, external theft prevention and store safety. This training program is designed to help retail home improvement stores develop a safe and secure retail environment for both employees and …

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60 Retail Ideas in 59 Minutes

This popular presentation, presented by Dan Tratensek, publisher of Hardware Retailing magazine, offers tips and advice for retailers on how to stay ahead of the big-box competition. Topics include management and operations, employee training, promotions and marketing, merchandising and more. …

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Improving Your Hiring Process

Improving Your Hiring Process

Have a staff opening and looking to get the best candidate to fill the position? Consider implementing these strategies in your hiring process the next time you’re interviewing a potential new employee: Spend part of the interview working together on …

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Store of the Future: Technologies Changing Retail

This presentation outlines how technology is affecting retailing and what new tools are available for retailers today. Topics include displays and signage, employee training, marketing and operations. View the presentation

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Giving Your Store a Checkup

This presentation will show retailers how to sell more by increasing traffic counts, closure rates, transaction sizes and margins. It will also outline how retailers can meet key benchmarks in advertising, employees, operations and finances. View the presentation

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Seasonal Selling: Getting Ready for Fall

To watch the full video, click here. This presentation shows retailers how they can keep the momentum of the summer selling season going into the fall. It also featured retailer panelists Chris Hughes of Hardware Plus in Osceola, Ind., and …

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Four Ways to Implement Price Matching in Your Store

Here’s how you can make the most out of your store’s price matching policy:  1. The Price is Right.Before you start to advertise price matching, be sure you are priced right on high-profile departments and items. Take some time to …

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Watch the dynamic lineup of speakers and panels from the 2021 NHPA All-Industry Conference.


Now Available!

Focus on the Customer and the Employees as a Person

Learn how Zappos has developed its strong company culture from the company's customer research lead Alex Genov.

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View all 2021 Conference presentations