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Earning Loyalty via Negative Reviews


Your company’s online reputation can significantly impact your business, but negative online reviews aren’t all bad. Shoppers are increasingly reliant on online reviews when deciding where to shop, and about 44 percent of consumers use the site Yelp to look up businesses, …

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Improve Your Average Transaction Size

The annual Cost of Doing Business Study from the North American Retail Hardware Association (NRHA) is the industry’s only inclusive benchmarking study and has been conducted annually for almost 100 years. The study provides detailed financial information from hardware stores, home centers …

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House-Hasson’s Big Year for New Stores, Remodels

This year has been big for House-Hasson Hardware, which completed more new stores and remodels for dealers in 2015 than in any other year in the company’s history. House-Hasson reached store-set records for itself in 2013 and 2014, but this past …

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Prepare Your Business for Black Friday, Winter Holidays

Christmas Shopping

With November well underway, one of the busiest seasons for retail has begun. According to the National Retail Federation’s 2015 holiday consumer survey, holiday spending will be comparable to last year, with retail sales expected to rise 3.7 percent. Consumers plan …

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Hand and Power Tool Selling Guide

In Hardware Retailing‘s November issue, editors spoke with high-performing retailers in the hand and power tool category. These retailers identified best practices they implement to cater to both the professional and DIY customer base. To share these best practices with your …

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Drilling Into Hand and Power Tool Best Practices

Download a PDF of this story, download the Hand and Power Tool Selling Guide or view two additional hand and power tool best practices! Strengthening Your Customer Relationships in Hand and Power Tools Sawdust is everywhere. Wood scraps are scattered on the …

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The Service Customers Want in Stores and Online


Are you providing good customer service both online and in person? A recent survey from the National Retail Federation shows that customers’ expectations for online service are the same as what they want when they walk into your physical store. More than likely, …

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Choosing an Expansion Route

Your business should always be growing, or it will eventually die. What questions should you ask when you think you about expansion? And which route should or can you go? These topics and more were covered in Hardware Retailing‘s October issue that …

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