Operations

Known for providing an extra layer of customer service, independent home improvement retailers have always been in the business of helping customers. For generations, independent home improvement retailers have taken this idea a step further and found ways to give …

From organized smash-and-grabs to employee embezzlement and fraud, retailers have been reeling from an increase in asset and product loss since the start of the pandemic. Theft and fraud have always been an unfortunate part of the retail scene, but …

Theft, fraud and shrinkage can wreak havoc on a business, with the 2021 National Retail Security Survey reporting that the average dollar loss increased from 2019 to 2020. The average loss for shoplifting was up 71%, and dollar loss from …

In an effort to increase awareness and provide education on how businesses and the public can prevent bombings in their communities, Operation Flashpoint held an educational kickoff event at Earlham Bulding Center in Earlham, Iowa.  Leaders with the Madison County …

Understanding how to effectively set prices could be intimidating for a new manager. Like many facets of retailing, pricing strategy is part art and part science. How a retailer sets prices will have a direct impact on the viability of …

When Gina Schaefer opened her first hardware store in 2003, she had no idea what the future would bring. Shortly after shifting gears from a career in technology to owning and operating her own store, her husband Marc Friedman joined. …

In an ever-increasing technological world, cybersecurity attacks can impact any business. The Hiscox Cyber Readiness Report 2022 shows that 48% of organizations across the U.S. and Europe experienced a cyber attack in the past 12 months, despite businesses expanding their …

When Travis Detter founded Spectrum Paint Co. in Oklahoma in 1986, he knew he wanted to go into business for himself, and the paint industry was the path he took. In the beginning, he was the only employee. Now, Spectrum …