Home » Operationspage 2

Operations

Resource Round-Up: Mentoring Soft Skills

Man mentoring a woman in an office

Vital yet invisible, soft skills are key to providing excellent customer service. Training soft skills, however, is vastly different from training an employee how to stock shelves, mix paint, or recommend a home air purifier. Any employee seeking to mentor …

Read More »

Why Soft Skills Are Essential For Your Business

Soft Skills hardware store employee helping customer

From a young age, most of us are taught to be polite, work together with others and use our words to solve problems. These attributes, called soft skills, are important for our everyday human experience, and they’re also essential in …

Read More »

4 Niches Your Customers Need to Plan the Perfect Party

jars of jam on a niche product display

The holidays are a time for gathering with family and friends, hosting parties and celebrating the season. Getting together with loved ones will feel even more special this year following the canceled events and socially distanced gathering from the last …

Read More »

Welcome to the NHPA Retail Marketplace

There are a number of reasons why store owners choose to sell their businesses. They may be ready to retire and don’t have a succession plan or family members willing to take over the business. Or perhaps they are ready …

Read More »

3 Soft Skills Important in a Digital Setting

digital soft skills

Soft skills, such as communication and teamwork, are crucial for employees in a retail setting working face-to-face with customers. Those same skills are also important when interacting with customers digitally, whether that’s managing a social media channel, taking online orders, …

Read More »

Managing Inventory When Adding a Niche

managing inventory

Adding or enhancing a niche requires more than ordering products and putting them out in your store. Below are five best practices to guide you in managing inventory in a niche category. To learn more about inventory management for all …

Read More »

Setting Up for a Successful Small Business Saturday

Small Business Saturday

Your niche category is well stocked, well merchandised and ready for customers to shop. Rather than just wait for customers to discover the department on their own, one of the best ways to get customers into the store is by …

Read More »

5 In-Store Marketing Strategies

in-store marketing

From radio advertisements to social media posts, you do all you can to market your business and brand to bring new customers in the store and keep current customers coming back. Once you have them in your store, your marketing …

Read More »