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Independent Retailer Attends White House Meeting on Antitrust Issues

antitrust issues

Independent hardware store owner Gina Schaefer attended a meeting on antitrust issues at the White House this week as a representative for brick-and-mortar businesses. The meetings addressed the challenges entrepreneurs, brick-and-mortar retailers and other businesses face competing against tech giants.  …

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Ace Hardware Named Top Omnichannel Customer Service Provider

Ace omnichannel service

Incisiv, one of the leading insights firms for consumer industry digital transformation leaders, recently released its Omnichannel Customer Service Index and named Ace Hardware as the top omnichannel customer service provider. The index assesses top retailers’ customer service experience and …

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Job Openings Drop in November

job openings November

In its latest Job Openings and Labor Turnover Summary, the U.S. Bureau of Labor Statistics reported that the number of job openings decreased to 10.6 million in November 2021, down from 11 million in October 2021. The number of hires …

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Holiday Returns Will Cost Retailers More This Year

holiday returns

Despite an increase in holiday spending, retailers are facing a financial crunch with an increase in holiday returns that will cost them more money. Holiday spending between Nov. 1 and Dec. 24 was up 8.5 percent in 2021, according to …

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How to Host Group Interviews

group interviews

Every month, HomCo Lumber & Hardware hosts a group interview, whether they’re looking to fill open positions in the store or not. These group interviews have become an integral part of the operation’s hiring process. While many retailers are struggling …

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HIRI Releases New Data on Consumer Behavior

consumer data

The Home Improvement Research Institute (HIRI) continuously provides home improvement consumer data to its members to aid them in making better business decisions. As part of its efforts, HIRI recently surveyed consumers on their shopping habits and found that 59.2 …

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