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NRHA Abroad: Customer Service Is a Worldwide Retail Trend

Customer Service

Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour …

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The Cost of Hiring the Wrong Workers

Hiring the right employees is an ongoing challenge for independent home improvement retailers, but failing to do so comes with a price tag. One of the top two reasons for inventory loss/shrinkage in retail is employee theft, according to research …

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4 Tips for Boosting Employee Morale

Recruiting and retaining quality employees are essential to the success of your business. Keeping your employees loyal, productive and happy means maintaining a positive work culture in your store, providing recognition and fostering engagement. The National Federation of Independent Business …

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Wilco’s Refresh: Individual Store Performance

In 2015, farm and home lifestyle company Wilco, which has 18 stores throughout Oregon and Washington, set out to refresh its paint and sundries department, which had seen flat sales in 2012 and 2013. The Wilco team worked to bring …

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Restore the Core: Taking Progressive Measures to Revive a Key Department

By Scott Wright, swright@nrha.org To view a PDF of this story, click here. In any typical home improvement store, there are generally six or seven core hardlines departments that do the “heavy lifting” of generating sales and gross margin dollars …

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Halloween Spending Up This Year

This should be a banner year for consumer spending on Halloween, according to a survey from the National Retail Federation (NRF). The survey predicts total spending will reach $8.4 billion, an all-time high in the survey’s 11-year history. That should …

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NRHA Abroad: Retail Lessons From a Portuguese Flea Market

Flea Market

What do boxes of family photos, old purses, bags of old clothing, antique dishes and hardware have in common? They’re all for sale every Tuesday and Saturday at Feira da Ladra in Lisbon, Portugal. Feira da Ladra is a flea …

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Small Businesses and the Threat of Data Theft

By Kate Klein, kklein@nrha.org, and Hilary Welter, hwelter@nrha.org You’ve read the stories about data breaches, but are the numbers too big to hit home? In September 2014, Home Depot confirmed that hackers used malware, or software designed to steal digitally stored …

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