Operations

As a small business owner, you practice what you preach. You buy local, eat local, and when you go on that hard-earned vacation, you even sleep local. But do you bank local? In honor of Community Banking Month this April, …

This book review is the second installment in a bimonthly series Hardware Retailing is running to highlight books, podcasts and other resources retailers recommend to fellow business owners in the home improvement industry. Megan Menzer co-owns Newton’s True Value stores …

For more than 70 years, Friedman’s Home Improvement has sought new ways to serve its California customers. With four locations and a diverse customer base that includes weekend DIYers, professional builders and every trade in between, the Friedman’s team is …

Holiday decor means more than Christmas trees and twinkling lights. Get inspiration on how independent home improvement retailers across the country are putting their best foot forward setting up events and displays to encourage the holiday spirit. For more tips …

You’ve felt the winds of change. In this new decade, retail realities that once seemed like figments of the imagination are now commonplace. Robots work alongside humans in big boxes, and customers can have an entire shopping experience on the …

If you have a significant winter holiday product mix, you may see traffic pick up close to the end of the year during traditionally slower seasons. However, you don’t need to save the holiday cheer until the last quarter of …

Sustainability in homes is a rising trend, and educating the next generation about water conservation may be a task your customers ask for help with, especially if they are parents to young children. Whether you are planning an event promoting …

Understanding how home improvement customers research products online and ultimately make their purchases is critical. As customers begin to expect more online interaction from the businesses they shop, discover how you can position your website for ongoing success. The 2019 …