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10 Ways to Improve Your Carbon Footprint

recycling bin

Lowering your carbon footprint isn’t just good for the environment; it could also save you money. Many shoppers may even favor a retailer who shows a desire to recycle or reduce energy usage. Here are 10 ways your business can …

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Now Available: 2019 Cost of Doing Business Study

2019 cost of doing business study

Understanding how your business compares to similar operations is a crucial step in mastering your finances and planning for future success. Each year, the North American Retail Hardware Association (NRHA) surveys thousands of retailers to deliver that knowledge to independent …

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Inside the Acquisition Strategy of Gordon’s Ace Hardware

acquisition strategy

Mergers and acquisitions are powerful forces in home improvement retail. The rate by which they’re completed has risen by 58 percent in the U.S. in the last decade, and in 2017, the total of all such deals amounted to $1.9 …

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Using Digital Strategies to Grow Closer to Customers

digital strategies

  Finding ways to grow closer to customers is paramount for independent home improvement operators. By establishing a more personal connection with customers, retailers can solidify their reputations as must-shop destinations.  Zach Williams says how home improvement products are marketed, …

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Troubleshoot Your Customer’s Furnace With This Guide

furnace

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

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Discover 4 Benefits of the NRHA Vision Process

NRHA Vision Process

As a former general manager of seven home improvement centers, Kim Peffley knows the importance of creating a resourceful team and establishing a culture that supports its success. Now as an NRHA Vision Process consultant, she helps teams understand how …

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CTL University Puts NRHA Training to Work

training

When the leaders at Clarence Thomas Ltd. Home Center (CTL) in Fish Bay, Tortola, British Virgin Islands, made the decision to invest in their employees by offering online training, they had no idea how popular the program would become. Initially, …

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How Social Media Impacts Interviews

social media

Keeping your eyes out for potential new hires is critical for retail success. These days, you have many resources to help you determine if a candidate will be a benefit to your operation, including their social media profiles. Stacey Furtado, …

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