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Operations

NRHA Provides New Training Resources

Training

Any store owner knows the benefits of a good training program are numerous: increased sales, better customer service, less employee turnover—the list goes on. To help you start or improve your employee training program, NRHA is dedicated to providing new training resources …

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Paint Selling Tips From a Color Expert

Paint Color Expert

When a customer browses through the many paint swatches in your paint department, are you able to help them decide which color to choose? Ultimately, the final decision is theirs, but with some knowledge from a color expert in your …

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How to Start Selling to Government Agencies

To view a PDF of the story, click here. Breaking In In the early 1980s, residents of Avenal, California, made what may have seemed like an unusual petition to their state government. The state was making plans to build one …

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Five Ways to Improve Your Paint Department

Paint Department

To view a PDF of this story, click here and to read a Q&A from an architectural color consultant about her insights and advice on color.  By: Jesse Carleton jcarleton@nrha.org  If you sell paint, you’ve got a lot of company. Specialty stores, other independent home improvement …

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Show Your Employees Appreciation With Food and Fun

Employee Appreciation Day Every year at Dawson’s True Value Hardware, with two locations in Topsfield and North Beverly, Massachusetts, the management team hosts an appreciation event for its employees. Since many families and the store are extremely busy during the …

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Is Your Employee Handbook Up to Date?

If it’s been a while since you updated your employee handbook, chances are you’re missing some changes in legislation that could leave your company open to legal trouble. In addition to changes to federal laws, states often adopt their own …

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Focus on Average Transaction Size to Increase Sales

Working to increase your store’s average transaction size makes sense, especially considering that you have three primary ways to grow top-line sales. These methods are: Increase prices. Increase the number of customers who frequent your store. Increase average transaction size. All three strategies …

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5 Tips for Continuously Improving Your Customer Service

customer service home improvement stores

A key to excellent customer service is continuous improvement, and watching the businesses that excel at meeting shoppers’ needs is a way to assess how your staff is doing and potentially polish their skills. Department store chain Nordstrom offers lessons that …

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