Operations

Employing family members can be tricky business. To your benefit, common culture, work ethic, trust and loyalty often run strong among family members who work together. However, having relatives on staff or in leadership can also present a challenge. What …

Jacqueline Thompson, owner of Thompson Ace Hardware, isn’t surprised when customers call her store asking if a specific employee is on duty. Her Jacksonville, Florida, store is known for its knowledgeable, gracious staff, and she believes the six military veterans on …

Let’s say a DIYer named Shelby wants to make some home updates. She’s trying to imagine her bathroom with a new color scheme and thinks fresh curtains and a stylish coffee table would upgrade her living room’s look. Shelby decides …

Are your employees unsure where to go with questions? Does your team need a boost in product knowledge and selling skills? If your answer is yes, then it’s time to assess your employee training program. With an NRHA Training Membership, …

By recruiting and hiring military veterans, you can potentially gain some of the most skilled and loyal employees you’ve ever had. Opportunities to recruit military veterans who are entering the civilian workforce are more plentiful than most business owners realize, …

Retailers working with family know it can be hard to be objective when employing family members. You might have more tolerance with the struggles your own family members face than you would with those of another employee. Addressing issues with …

With a whoosh, the 10 list issue of Hardware Retailing has returned. This year, we’re exploring all sides of the independent home improvement industry with a twist. You’ll be able to fly through these 10 lists, but you’ll come away …

No matter where you do business, Old Man Winter will soon be knocking on your door. Whether that means a few nights with lows in the 60s or dozens of feet of snow outside your business, learning how you can …