Operations

Preventing loss at your business requires a holistic approach that involves everything from the customer service you provide on the salesfloor to the sophistication of the POS system that keeps track of your sales. That approach is similar whether you …

Earlier this summer, the National Retail Federation (NRF) released its 2019 National Retail Security Survey. The organization compiles the report based on surveys from loss prevention professionals who represent 63 companies within more than a dozen retail segments. The survey …

Having started in lumberyard management early in his career, Jeff Van Well is in a fairly ideal position to turn a struggling lumberyard around. He found that opportunity in 2016 at A2Z Home Center. The Chino Valley, Arizona, operation was …

Many of the best-known big-box retailers have developed their own social media guides for employees to follow as they post to Facebook, Twitter, LinkedIn and other platforms on behalf of the company. Take a look at three companies and how …

Retailers have seen the lightning-fast rise of social media over the past decade. What was once an online diversion has become a key element of marketing strategies and community involvement. Within seconds, anyone with a social media account can broadcast …

Local business owners in small communities often need to go out of their way to stock up on items like toilet paper, cleaning supplies and other business necessities. These types of items are generally in stock at independent home improvement …

There are often multiple factors that drive consumers to make a purchase. Sometimes price points, durability and convenience are the main motivation. Then again, sometimes pure brand recognition can secure a sale and let them show off to their friends. …

Lynn Switanowski, founder and president of Creative Business Consulting Group, has spent her career helping independent businesses in many industries grow sales and increase profits while appealing to a changing consumer market. Hardware Retailing talked to Switanowski about why retailers …