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Bilingual Signage Helps Welcome New Customers

At Central Valley, a lumber and building materials center with locations throughout northern California, president and CEO Steve Patterson wants every customer to feel welcomed. From diversifying his inventory to meet local industries’ specific needs to creating Spanish-language signage throughout …

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6 Questions to Ask When Choosing Advisers

When hiring staff, most retailers put a great deal of effort into the application process to make sure they’ve found the right person. Choosing your business advisers is equally important. These are the people you rely on to help you …

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Deadline Approaching: Apply Now for High-Level Retail Training

retail training

The North American Retail Hardware Association (NRHA) Retail Management Certification Program is the only industry program that prepares owners and high-potential employees with profit-focused store operations training. This high-level retail training can bring immediate results to your business and position …

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How Retailers Are Using Instagram

Instagram Tips

NRHA follows and interacts with more than a thousand home improvement retailers via Instagram. Social media is a great tool for retailers to communicate with customers, so it’s easy to see why so many retailers are using it to stand …

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5 Hiring Resources and Employee Management Guides

resources

Hardware Retailing magazine and the North American Retail Hardware Association have a wealth of hiring resources to help you manage your hiring process and evaluate the employees you bring on board. Review these articles and download the following guides to …

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3 Strategies to Handle Hiring in a Tight Job Market

hiring

Retailers across the country have expressed similar challenges when it comes to hiring long-term, qualified employees: It’s tough out there. According to the U.S. Bureau of Labor Statistics, in 2019, unemployment was the lowest it had been in 50 years. …

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Preparing Your Succession Planning Documents

While you may not like to think about it, you need to plan for what will happen if you are abruptly unable to continue in leadership. To do this kind of succession planning, there are a variety of legal and …

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Book Review: ‘The Servant’ by James C. Hunter

The Servant

This book review is the first installment in a bimonthly series Hardware Retailing is running to highlight books, podcasts and other resources retailers recommend to fellow business owners in the industry. Brian Kabat operates four stores in the Pheonix area …

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