Operations

More than just a buzzword, omnichannel strategies are driving the future of retail, as the lines between brick-and mortar and online have blurred and customers expect businesses to meet them where they are. Whether online or in-person, commerce is commerce …

Bringing out everyone’s inner child, Marcon Building Supply in Markleysburg, Pennsylvania, puts on a Halloween event each year for customers. For this year’s event, the employees, including many of the employees’ children, dressed up as different Barbies and characters from …

As the company sought to transform the online shopping experience for customers, Home Hardware faced the challenge of providing customer-centric fulfillment without creating direct competition among its nearly 1,100 stores across Canada. The company wanted to scale its e-commerce shopping …

While it certainly doesn’t hurt, having a full marketing team is not necessary to build a successful digital presence. Busy Beaver Home Improvement Centers employs over 450 people but its marketing team is made up of one full-time and two …

Walmart has added the first-ever Walmart Pet Services center to its store in Dallas, Georgia. Walmart Pet Services will offer low, transparent pricing for key pet services in a central location, including routine veterinary care like vaccines, wellness exams and …

According to a recent survey by Coresight Research, retail shrink is getting the attention of consumers, with 26% of respondents indicating they would shop elsewhere if their local store began locking items up. Additionally, 75% of consumers are moderately to extremely …

In recent years, independent operators have expanded their businesses by way of acquisition, due to a number of factors, leading to consolidation in the industry. To gain insight on consolidation trends, Hardware Retailing consulted an expert in home improvement business …

When it comes to your operation’s lawn and garden department, a small space doesn’t have to equal small sales. With over 36 years of lawn and garden product purchasing experience, Mike Doyle, lawn and garden buyer for City People’s Mercantile, …