Home » Operationspage 69

Operations

 







TRENDING NOW: Operations

Taking Control of Accounts Receivable

By T.J. Comstock, owner of Northwest Hardware, LLC Recently I was talking to a fellow hardware retailer and we got into a discussion about accounts receivable (A/R) levels in our stores. I mentioned what my levels were and he seemed ... Read More »

Branded for Success

Nestled in Boston’s historic Beacon Hill neighborhood, a small, independent hardware store named Charles Street Supply Company attracts hordes of loyal customers. What’s its secret? The store knows its customers and anticipates their needs. It has built a strong brand ... Read More »

Developing Metrics

To watch the full video, click here. Managing Editor Jaime Koch shares her tips for helping home improvement retailers develop metrics for their operations in her how-to management vlog (video blog). Check out how Jaime suggests you tackle metrics in ... Read More »

The Changing Big Box Dynamic

This presentation examines how the recession has affected big boxes in the home improvement industry and how the big boxes have responded to the changing market. It also looks at proprietary consumer research to determine how today’s shoppers perceive the different boxes ... Read More »

2012 Market Measure: The Industry’s Annual Report

To watch the full video, click here. NRHA’s most popular webcast, the Market Measure will provide original data from its annual report. This webcast is an essential tool for any channel of the home improvement sector and will provide an ... Read More »

A Retailer’s Guide to Social Media

This presentation outlines how businesses are using social media today and how independent home improvement retailers can implement social media policies and best practices in their operations to make it an effective promotional and customer engagement tool. It also provides ... Read More »

Protect Your Store from Refund Fraud

Refund (or return) fraud is when dishonest employees or customers refund merchandise and then personally benefit from the return. While customers can try to submit a fraudulent return, employees will have easier access because they have more control over the ... Read More »

Evolution of the Big Box

To watch the full video, click here. With contradicting rumors flying around about home improvement big boxes it’s hard to tell whether these mega-chains are cannibalizing themselves or gaining consumer popularity through improved customer service. It’s time to give the ... Read More »