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Operations

Seasonal Selling: Getting Ready for Fall

To watch the full video, click here. This presentation shows retailers how they can keep the momentum of the summer selling season going into the fall. It also featured retailer panelists Chris Hughes of Hardware Plus in Osceola, Ind., and …

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Four Ways to Implement Price Matching in Your Store

Here’s how you can make the most out of your store’s price matching policy:  1. The Price is Right.Before you start to advertise price matching, be sure you are priced right on high-profile departments and items. Take some time to …

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Four Ways to Make Special Orders Simple

Want to make it quick and easy for your customers to get a special order? Check out the following tips. To read more about special orders, be on the lookout for our feature story in the June issue of Hardware …

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Master the Details of Special Orders

Consider this advice from these retailers who have mastered special orders. Have someone take charge “Any employee can place an order on the special order list, but we have one person to do all the ordering and another to do …

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Employee Relations: A Lesson from “The Godfather”

In the iconic movie “The Godfather,” Al Pacino said, “Keep your friends close, but keep your enemies even closer.” I was recently inspired to put a positive spin on this sentiment when it came to my management philosophy: “Keep your …

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I Have a Website, What Now?

I have a website now what - feature

As a website consultant focused on serving independent home improvement retailers, I truly enjoy working with retailers like yourself and have learned so much over the past few years about how you build your businesses. What’s most impressive to me …

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Customers: Love ‘Em or You’ll Lose ‘Em

By Michael Bergdahl, author and business consultant Isn’t it ironic that it takes years to build a great customer relationship, but only moments to tear one apart? Below are several of the most common customer service mistakes companies make. The …

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Preparing Your Store for an In-Store Pet

Bringing a pet into your store is a great conversation-starter for employees and customers. But before your four-legged friend becomes an in-store regular, make sure the animal, store and employees are prepared. Any retailer thinking of bringing a pet into …

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